KernelBase.dll crash the game

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MIFKVP#9214 wrote:

I'm having the same exact issue on PS5. It started over the weekend and seems to be getting worse. The game freezes/stutters then it will sometimes continue but most times it will disconnect from the server and return me to the log-in screen.

No you're not.

This is a Windows related issue not PS5

Sure,

CPU: 13700K -not overclocking
GPU: 4080 super - not overclocking
Ram: ddr5 > 64gb (6000mhz)
MotherBoard: Z690 EDGE WIFI ATX LGA1700 Motherboard
Storage: Samsung 980 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive (2x)
PSU: corsair RM1000e (1000w) gold+

Windows 11

Using DX12 btw.

3 crashes in 1hr tonight :/ funny enough 2 were ultimatum i think

Same issue here. Very frequent crashes.

Proc: AMD Ryzen 7 5800X
GPU: NVIDIA GeForce RTX 3070
OS: Windows 11 Home 64-bit (10.0 Build 26100)

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67b7cfd0
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x6BC4
Faulting application start time: 0x1DB8875034DB019
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: f80c8655-aedf-4afb-887c-c53d3fad54e4

saw there was a patch, still crashing though

Anything else I can provide to help with this?

Still having the same issue. Reinstalled Windows and the game, but it still crashes

Also having this issue...

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67bf8c2b
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x17CC
Faulting application start time: 0x1DB8BD1809E45B7
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9a5d4394-3a34-45ac-8cd5-7f01ae264476
Faulting package full name:
Faulting package-relative application ID:

download Intel Extreme Tuning Utility and set the performance core ratio to 53 and set efficient core ratio to 43. Somewhere in your bios your pc is overclocked like mine. I have been this exact same issue where the game just alt f4s and the event viewer is saying error code 1000. The engine GGG uses is not built for new pcs that are overclocked. I am using a i9 14900KF, 4090, ddr5 4800mt/s becuase i turned off XMP. I was running at 6000.

I'd like to add another data point. I have the exact same crash on both the native and steam clients.

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Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x67bf8c2b
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x695C
Faulting application start time: 0x1DB8F01803BC312
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b6e5a57f-fc6b-4254-ac9f-6f91ad4c8a4c
Faulting package full name:
Faulting package-relative application ID:

It also happens with the native client.

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Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67bf8c2b
Faulting module name: KERNELBASE.dll, version: 10.0.26100.3037, time stamp: 0x1883624e
Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting process id: 0x3A34
Faulting application start time: 0x1DB8E0A4FB10CA1
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: cb7c18ca-6b65-4738-800d-72622a7fc328
Faulting package full name:
Faulting package-relative application ID:

Both of mine and all of the above event view crashes have the same exception code and fault offset, indicating the
same line is crashing for all of us.

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Exception code: 0xe0000001
Fault offset: 0x00000000000cbb0a
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Software version:
Windows 11 24H2, build 26100.3194, Windows Feature Experience Pack 1000.26100.48.0
GPU driver version: 572.70, though this has been happening for a long time. Recently ran DDU and performed a clean install of the driver without change.

System specs:
Asus Zephryus G15
CPU: AMD Ryzen 5900HS (not overclocked, using performance power plan on windows)
GPU: RTX 3070 Laptop + 8GB VRAM
RAM: 40GB (8GB on-board + 32GB)
SSD: Samsung 990 Pro 2TB w/ ~ 1TB free

I've locked FPS at 60 to keep GPU usage down. CPU temps generally run around 90-95c on this model, GPU sticks to around 70-80c with limited FPS.

I've had the crash happen in maps, in towns, and during loading screens, so no idea what could be causing this from a user perspective.

Edit: I've also followed the troubleshooting guides, and cleared caches. I've tried increasing the gpu driver shader cache size from 5GB to 10GB, no change in behaviour there.

What usually happens in these situations, never had a crashing issue really. Do we just pray it goes away, like GGG never replies to these threads, or?