Stash TAB mistake

Hi all, I bought early access to PoE-2 yesterday and ran into a problem, accidentally bought two "Gem Stash Tab", can I roll one back and get 40 coins back?

What should I do in this situation? I wrote to the support, they asked for the name of my account including 4 digits after #, as well as the invoice number of the game purchase, I sent them in a reply email all these data, but there was no subsequent response, and I would like to spend these coins on other necessary tabs.

They may refund the points but it will take some time as the support backlog is crazy atm. People are saying upwards of 2 weeks atm

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Saltant1989#5411 wrote:

What should I do in this situation? I wrote to the support, they asked for the name of my account including 4 digits after #, as well as the invoice number of the game purchase, I sent them in a reply email all these data, but there was no subsequent response, and I would like to spend these coins on other necessary tabs.

When did this happen?

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EightInchFloppyDisk#2190 wrote:

When did this happen?

Yesterday, I bought the game, gave 300 coins, I went to buy chest tabs, got distracted and bought two identical ones by accident which are absolutely unnecessary in the amount of two pieces =( Now I'm short of coins to buy other needed tabs.

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baconbyte#0146 wrote:

They may refund the points but it will take some time as the support backlog is crazy atm. People are saying upwards of 2 weeks atm

But the first message when I wrote to the customer support, they answered me within 5 minutes, then silence...

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Saltant1989#5411 wrote:

Yesterday

You are INSANE my friend :)
(In a good way)

Most people wait weeks, until someone checks their problem (gets even looked upon).

Calm down, relax, your problem will be fixed, I am sure.
Just wait a bit, so your request can be processed.

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EightInchFloppyDisk#2190 wrote:

You are INSANE my friend :)
(In a good way)

Most people wait weeks, until someone checks their problem (gets even looked upon).

Calm down, relax, your problem will be fixed, I am sure.
Just wait a bit, so your request can be processed.

Well I'm a newbie basically, I don't know how anything works here yet, including the speed of helping players. I'm just talking about the fact that they replied to the first post immediately and didn't tell me how long it would take, so I'm worried :/ Hopefully this will be resolved within a week or two, that would be nice.

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Saltant1989#5411 wrote:

Well I'm a newbie basically, I don't know how anything works here yet, including the speed of helping players. I'm just talking about the fact that they replied to the first post immediately and didn't tell me how long it would take, so I'm worried :/ Hopefully this will be resolved within a week or two, that would be nice.

Just do not use the stash tab in that time ;)

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EightInchFloppyDisk#2190 wrote:

Just do not use the stash tab in that time ;)

Yeah, the one I mistakenly buy for gems I don't use, just the first one I bought.
Thank you for your replies, you have reassured me, I will wait.

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Saltant1989#5411 wrote:

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baconbyte#0146 wrote:

They may refund the points but it will take some time as the support backlog is crazy atm. People are saying upwards of 2 weeks atm

But the first message when I wrote to the customer support, they answered me within 5 minutes, then silence...

That's how ticketing/helpdesk software works....... Have you never filed a support ticket in your life before? The software auto reply as a ticket is generated in their system and asks for any relevant info while giving you the ticket number so you know it was generated. all your replies get added to the ticket so once a person gets around to it they have everything they need