Didnt get 300 coins
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Hello, I bought the early starter pack for poe2 on the website (no steam or another platform). Unfortunately, 300 coins were not added to my account. Is it an error? I have already written to support, but have not received a response yet...
Last bumped on Aug 30, 2025, 6:52:32 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com Last edited by Vash_GGG#0000 on Jan 20, 2025, 2:29:35 PM
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Welcome to the club half this forum is in the same boat. I am currently on day #46 of support not helping me with my coins. I hope you're patient loll
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Weeks have passed again and no response, neither by email nor here...
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Same. Bought 200 points a month ago and still no help. They're taking real money and just don't care at this point. Just that generic response.
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Hi,
now its 6 month later and im still waiting for any help. No Mails from support or other help. Im Still waiting for my COINS.... You can check my wallets where you can see that i did not spend any COIN. Where is the SUPPORT-Team that can help me.... |
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can.
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6 Months ?sounds like a scam from the developer....lol
Last edited by xben303x#0177 on Aug 26, 2025, 1:04:22 PM
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" Have you checked to see whether an email from them has been placed in a Spam or Junk folder, or been categorised differently than how you would expect? (Lots of email providers have been increasingly experimenting with """intelligently""" sorting emails you receive using AI.) Have you been sending emails to them asking for a response or update? Their help desk software queues tickets pending a response from staff based on the time & date of the latest update to that ticket - so any followup emails you send will each reset your position in the queue. It is possible for emails to be blocked. I don't mean placed in a Junk or Spam folder ("soft blocking"), but never delivered to you at all. If you emailed them half a year ago, have not reset your position in the queue, and have never received any kind of reply from them, then it may be worth contacting them from a different email address and a different provider, in case something prevented them from receiving your original email, or they had tried sending a response but it was not delivered to you. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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add GGG to whitelist
change email would not help. It would just add another layer of bureaucracy loop for verify are you the true owner of POE account This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?
quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature |
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