Is anyone getting a response from support? got hacked, unauthorized 4x EA supporter packs

EDIT: As of 2h ago, I'm finally refunded.

Title, its almost one month and in 2 days, paypal closes their issue with payment.

I contacted support 3-5H after it happen and I'm yet to even hear a respond.

This isn't about lost items, I couldn't care less if that happen, but this is about $30x4. This hits especially hard as it was right at the Christmas times, I had to borrow money to pay my rent.

I'm scared of losing my account, but $120 bucks unauthorized expenses is unacceptable and so is the 1month silence from support.

Facts:
-I did not lose items, this was just access to the website account, so no location lock.
-xsola had autopayment enabled to paypal
-I have a unique password for every service with password manager, no other service got compromised.
-No keyloggers, computer was 2 days old, only applications on pc during that time was firefox, drivers and poe2. No addons.

"

Vinky_GGG wrote:

Hi there, I apologise for any delay you've experienced in this regard. If you have already contacted us at support@grindinggear.com a support staff member will get back to you as soon as possible.

Hey, thanks for quick reply; I hope so, I need that money and if my guess is right, if I open a paypal claim my account will get locked. I do not want this, but this has been a rough month and I'm running out of time.

Bump.. so any update? almost been 2 weeks..

is support really that taxed it cant post an update in almost 2 weeks time?..

bump

Same here, dont worry they answer but we just need to wait, i got my first reply 19 days after and now im waiting since the 02.01.2025. its just a waiting game, you get an answer, the question will be just when

Unfortunately, it's not a response that he gets, but a request for additional information, which will move him back to the back of the queue. We have already responded this way 2 times and more than 20 days have passed since the last response.

I've been waiting since mid December for their support to respond and let me access my 300 EA coins....

bump

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