30+ days of waiting. No solution. No transparency.
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My husband has been waiting to change his email address since 08.12.24.
We received 2 clarifying requests from two different employees after that, silence for more than two weeks. GGG, are you able to track the already opened requests? How can we be sure that our message has not been lost? Zero transparency. We tolerate it only because GGG has made a name with poe1, but now they are rapidly losing it. 10+ years of hard work to take a shit for lack of proper support? It's a good plan GGG. Last bumped on Jan 22, 2025, 2:42:58 AM
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As you are likely aware, we are currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience! Please be assured that our team is working as quickly as they can to process these tickets. Thank you again for your understanding.
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I totally get you. I'm dealing with the same nonsense myself, and it's incredibly frustrating.
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same here dude, i provide everything they ask for and they still silince about 25+ days.
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yup, and my sub-account on xbox was lost as I tried to link it up to other accounts. Now I can play the game, but not with the account I made all my
purchase with, which means no save data, no microtranaction items, running naked I guess. Hope they won't keep me waiting for a month. |
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no ticket system = they do not care
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Same problem here. I send an email at December 7th, just 2 replies and still no solution. Who knows what they will ask next and how long that will take.
I've never had to deal with customer support like this before, it's bizarre. |
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Surprisingly, they are recruiting new people to the support team, but the processing speed of requests has not changed. Are we being misled? Please give us up-to-date information? How much longer do we have to wait?
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bump
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My account was stolen on December 25 and I'm also still waiting for support to return it to me, the tickets are terrible
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