"GGG’s Complete Disregard: Refund Ignored After 1 Month of Crashes"

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Alysma#5080 wrote:

Just a fyi: if you go through with the refund of a supporter pack, your account will most likely get permabanned.

Thanks for the heads-up, but I already told GGG that I’m okay with being banned if that’s what it takes to get my refund. At this point, I can’t even play the game due to constant crashes caused by the Windows 11 24H2 issue—something they’ve failed to fix even after release.

What’s more frustrating is their complete silence once I mentioned a refund. It’s shameless behavior from a company with a supposedly good reputation. Even Blizzard, which people criticize often, handles refunds better than this. Ignoring paying customers who supported the game is absolutely unacceptable.

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RennyThomas#0309 wrote:

The devs have been on holiday just like everyone else. These things will be fixed when they are back, Do you expect to ditch their families and break time to fix your problems.

Holiday or not, three weeks is more than enough time for a professional company to at least acknowledge a refund request or provide a meaningful update. I’m not asking anyone to abandon their families—I’m asking for basic communication and respect as a paying customer.

The issue isn’t just my “problem”; it’s a well-documented compatibility issue affecting Windows 11 24H2 users. It’s not unreasonable to expect timely support or a refund for a product that is literally unplayable due to their lack of optimization.

What makes this even worse is that they actually responded to my refund email at first, asking for information, which I promptly provided. Then they went completely silent, seemingly ditching the conversation to avoid processing the refund. That kind of behavior is unacceptable and dishonest.

If GGG doesn’t have the capacity to handle support during holidays, then maybe they should rethink how they manage their business. Ignoring customers for weeks and dodging refund requests is not how you build or maintain a good reputation.

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silentace#4333 wrote:

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The devs have been on holiday just like everyone else. These things will be fixed when they are back, Do you expect to ditch their families and break time to fix your problems.

No they won't (not in any kind of timely manner as is kind of implied here). It's been like this since launch of EA. I have had a single reply over the last month and a half. Their support is atrocious. No "auto generated" receiving messages, no response of any kind... just silence. The only response I ever received asked a question that was answered in the original email.

Thank you for understanding and sharing your experience—it means a lot to know I’m not the only one dealing with this. I’ve been facing the exact same issue with GGG’s support. After weeks of silence, the only reply I got was to ask for information I had already included in my initial email.

There’s no automated acknowledgment of receiving emails, no follow-up, nothing. It’s frustrating and disrespectful to players who’ve supported them financially. At this point, it feels like they’re intentionally avoiding refund requests, which is absolutely disgraceful for a company with their reputation.

GGG needs to seriously improve their support processes if they want to retain any trust from their community. Thanks again for backing me up—it’s clear this is a widespread problem that needs to be addressed.

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JC_GGG wrote:

To clarify, our team is currently working through a large volume of tickets. Please be assured that your refund request will be reviewed by the appropriate team member and we'll get back to you as soon as we are able to do so. Unfortunately, we aren't able to provide assistance with this over the forums. We greatly appreciate your patience in the meantime.

I contacted your team about this issue weeks ago, and despite your initial reply asking for additional information—which I promptly provided—I’ve been met with complete silence since then.

I understand you’re dealing with a large volume of tickets, but ignoring paying customers for this long, especially after requesting details, is not acceptable. If your team cannot handle this workload efficiently, you should reconsider your support processes.

This lack of communication, especially after taking my money, reflects poorly on your company. I expect a proper update soon—being left in the dark is unacceptable.

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JC_GGG wrote:

Please be assured that your ticket is not being ignored. We're working through the backlog of tickets as quickly as we are able and I understand that this is a frustrating process for you and other players. Your feedback is appreciated and this situation is one we are aware of and are working to resolve.

Thank you for your reply. I understand that handling a backlog of tickets can be challenging, and I appreciate the update. While I recognize the current situation, I just want to emphasize that the delay and lack of communication have been frustrating. I hope this issue is resolved soon, and I look forward to hearing more once you guys are able to review my request.

Thank you for your time.

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Debianss#0207 wrote:

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trademark3#4913 wrote:

Why dont you just fix your rig so it doesnt crash since almost no one but you is experiencing crashes.

You can say "ignore us" like school children with your fingers in your ears...

It’s clear you’re uninformed about the actual issue, so let me break it down for you. The crashes and freezes are widely reported by tens of thousands of players using Windows 11 24H2, and this has been acknowledged in various forums and threads. It’s not a problem with my hardware—my system features a 4080 and a 7800X3D, far beyond what’s required to run Path of Exile 2.

This is a software compatibility issue caused by GGG’s inability to optimize their game for this specific Windows update. Blaming the player’s rig when it’s a known problem affecting many is not only ignorant but also dismissive of the real issue.

Before jumping to conclusions, I suggest you do some research and educate yourself on the situation instead of making baseless claims.

And if you rolled back the windows version you would be fine ....imagine that.

Thanks to the last poster for solving tens of thousands of users' crashing problems with one smug line about Windows updates.