Still haven't receive my POE 2 artbook
|
Upgraded to the Liberator of Wraeclast and input my information on the website for shipping, and still haven't received any shipping confirmation this was 7 December.
I emailed customer support and they barely respond, last respond I got was 27 December in my email to get more of my information but did not reply. Anyone else having the same issue with GGG support? Last edited by 7egend4ryL17#5827 on Jan 19, 2025, 4:54:05 PM Last bumped on Jan 19, 2025, 12:58:13 PM
|
|
|
We offer our sincere apologies for the delay, we are currently experiencing high volumes of support requests.
Rest assured, someone will get back to you, as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
|
|
|
another week had passed and I still haven't received any follow up email or confirmation from GGG support. This is frustrating that I'm not even getting a response to get my POE 2 artbook that came with the most expensive Supporter Pack.
|
|
|
Yes I have the same issue. Still got no info on my Artbook and merch. Before christmas I contacted the support, someone answered immediatly and asked me for more information to confirm my order and give me more info on tracking and stuff. But after I gave the info they asked for I havent heard of them since... I will be moving far away soon and I just want to know if I will be getting it in time. Did you get any more info by now?
|
|
|
I guess multiple people are having this issues. I haven't heard anything for GGG Support. I'm guessing this is also because of the data breach they had with one of the Support Accounts, they talked about that in the last live stream.
Hopefully this gets resolved quickly, and get our stuff soon. |
|
