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So I just got a "copypasta" response after 2 weeks of waiting. What surprised me was that the support response said that my account would be locked, but that's not true and my account wasn't locked. Maybe it's because I changed my password the same day all my items and currency were stolen.
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Posted byCTMB_Nara#0471on Jan 10, 2025, 3:59:06 PM
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Btw alot people got hacked by same person, ive found my items aswell on this player. How chances we all got hacked from different country by same person? All this things against GGG. I think they just never answer about this situation and when fix it just will be silent and unlocking us. Because every single big company dont wanna say we got hacked, etc...
Last edited by derilzdota#2658 on Jan 10, 2025, 4:28:38 PM
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Posted byderilzdota#2658on Jan 10, 2025, 4:28:21 PM
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That's exactly how I perceive the situation, and it's really sad. I will report back what they say to me and share it with all of you. My request contains very detailed information about the hacker, screenshots as evidence, and also a report from Steam stating that my account is secure and no one has logged in from an unauthorized source through Steam, just like the 2FA was not triggered. This suggests that the issue lies with GGG and not with some account password. If someone tries to log in from a different IP/location, I have to approve it on my phone, or it won't work. Still, they were able to empty my account. Steam, just to be sure, has rechecked everything and updated my password and 2FA. If I now get a response from support telling me to change my password and lock my account, I will know that they haven't read the content of my ticket and are just sending a copy-paste reply. If that's the case, I will be very disappointed and will no longer support them. I've been playing POE since its early days, have spent thousands of hours in it, and was always very positive about GGG. But this would be the absolute last straw
Unfortunately I think you are right I've been saying all along its not a password account issue or 3rd party apps/site issue because none of that applies to me or others on here. Only common is poe2+trading+whispers from their own website.
But with so many clueless people automatically victim blaming and defending GGG I can already see GGG not fixing this or maybe blaming 3rd party apps.
Basically because they haven't said anything at all yet, they have no intentions of fixing this issue. So now I disabled all my public tabs.
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Posted byMalejas#1960on Jan 10, 2025, 6:18:19 PM
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This thread has grown considerably, with many users reporting account compromises and subsequent account locks. Has anyone here who reported their account being hacked had their account successfully unlocked yet?
JC_GGG mentioned in another thread (https://www.pathofexile.com/forum/view-thread/3687118) that some accounts have been unlocked during these incidents. It would be reassuring to hear confirmation of that from anyone here.
Additionally, the queue process itself seems inconsistent based on information I shared in this other thread (https://www.pathofexile.com/forum/view-thread/3689021). If you’ve got any idea how this might actually work, I’d love to hear it—I’m struggling to make sense of the whole process.
Last edited by waitingforunlock#4272 on Jan 10, 2025, 6:48:40 PM
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You got proof ? Nope.
https://www.pathofexile.com/forum/view-thread/3688764
This post is a perfect example of it not being poe 2 related lol. They even used his paypal, keep making stuff up but :)
why didnt they use our paypals too ? xD why didnt it the new location loggin for PoE ? or my mobile 2FA on Steam ?
cmon man you can read about a similar issue in 2018 with PoE 1 in the extra info spoiler on the post. just not helpful your attitude and rudeness
Last edited by Crainus#7059 on Jan 10, 2025, 6:58:21 PM
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Posted byCrainus#7059on Jan 10, 2025, 6:57:57 PM
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This thread has grown considerably, with many users reporting account compromises and subsequent account locks. Has anyone here who reported their account being hacked had their account successfully unlocked yet?
JC_GGG mentioned in another thread (https://www.pathofexile.com/forum/view-thread/3687118) that some accounts have been unlocked during these incidents. It would be reassuring to hear confirmation of that from anyone here.
Additionally, the queue process itself seems inconsistent based on information I shared in this other thread (https://www.pathofexile.com/forum/view-thread/3689021). If you’ve got any idea how this might actually work, I’d love to hear it—I’m struggling to make sense of the whole process.
Account locked due compromise on: 27.12.2024
Account unlocked: 15~ minutes ago
The unlock process was around 4 mails from support done within 3 hours.
Last edited by boyaka#5148 on Jan 11, 2025, 2:35:16 PM
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Posted byboyaka#5148on Jan 10, 2025, 9:25:15 PM
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Thats good to hear.
The queue is moving!
I really hope the topic will be addressed on Sundays Interview. I dont need a solution, items back or whatever. I just want to be taken seriously - a "we're investigating" would be alright for me.
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Thats good to hear.
The queue is moving!
I really hope the topic will be addressed on Sundays Interview. I dont need a solution, items back or whatever. I just want to be taken seriously - a "we're investigating" would be alright for me.
same i just wanna know we are safe to farm again
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Posted byCrainus#7059on Jan 11, 2025, 2:19:47 PM
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This thread has grown considerably, with many users reporting account compromises and subsequent account locks. Has anyone here who reported their account being hacked had their account successfully unlocked yet?
JC_GGG mentioned in another thread (https://www.pathofexile.com/forum/view-thread/3687118) that some accounts have been unlocked during these incidents. It would be reassuring to hear confirmation of that from anyone here.
Additionally, the queue process itself seems inconsistent based on information I shared in this other thread (https://www.pathofexile.com/forum/view-thread/3689021). If you’ve got any idea how this might actually work, I’d love to hear it—I’m struggling to make sense of the whole process.
Account locked due compromise on: 27.12.2025
Account unlocked: 15~ minutes ago
The unlock process was around 4 mails from support done within 3 hours.
Either you are from the future or a payed actor
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This thread has grown considerably, with many users reporting account compromises and subsequent account locks. Has anyone here who reported their account being hacked had their account successfully unlocked yet?
JC_GGG mentioned in another thread (https://www.pathofexile.com/forum/view-thread/3687118) that some accounts have been unlocked during these incidents. It would be reassuring to hear confirmation of that from anyone here.
Additionally, the queue process itself seems inconsistent based on information I shared in this other thread (https://www.pathofexile.com/forum/view-thread/3689021). If you’ve got any idea how this might actually work, I’d love to hear it—I’m struggling to make sense of the whole process.
Account locked due compromise on: 27.12.2025
Account unlocked: 15~ minutes ago
The unlock process was around 4 mails from support done within 3 hours.
Either you are from the future or a payed actor
My bad. 2024.
Check my recent posts.
Last edited by boyaka#5148 on Jan 11, 2025, 2:31:44 PM
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Posted byboyaka#5148on Jan 11, 2025, 2:29:45 PM
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