cant log in Path of Exile 2

i got a key from a friend and logged in with steam. I could play for a week and now it suddenly says you do not have access to the early access version. I dont know what to do

Hello,

i have purcased King of the Faridun Supporter Pack true Steam. I have spen at the begining almost 200 hours and then stoped playing for few months. When i tried to play again recently i couldnt log in and portal says that i dont have early access key even portal says that i have early access key.

https://drive.google.com/file/d/1GKXs4EwGmnkWdV22eRZBWisbOOkI0QS0/view?usp=drive_link

Regis

Hello Vash,

I have contacted support but they do not responding to my emails.

[Removed by Support]

Regis

Chased support again today still not responce.

Regis

Chased support again today still not responce.

https://drive.google.com/file/d/1xDHEK2n7Xtwy0BalzZMYXdrjS6yd00qL/view?usp=drive_link

Regis

"

Regis2002#8090 wrote:

I have contacted support but they do not responding to my emails.

Email-based ticketing systems work by grouping emails from customers into any open tickets they already have, and then structuring a queue based on the time & date of the most recent email from that customer. They aren’t sitting there choosing not to reply (and if they were, more emails wouldn’t change that), they’re working through tickets as-and-when those tickets reach the top of the queue. As you keep sending additional emails, you keep resetting your ticket’s place in the queue.

You don’t need to send a response every day or every few days. Give them a chance to reply.

"

Sarno#0493 wrote:

"

Regis2002#8090 wrote:

I have contacted support but they do not responding to my emails.

Email-based ticketing systems work by grouping emails from customers into any open tickets they already have, and then structuring a queue based on the time & date of the most recent email from that customer. They aren’t sitting there choosing not to reply (and if they were, more emails wouldn’t change that), they’re working through tickets as-and-when those tickets reach the top of the queue. As you keep sending additional emails, you keep resetting your ticket’s place in the queue.

You don’t need to send a response every day or every few days. Give them a chance to reply.

There are people who have been waiting for 3 months. I doubt that this is the case. They're just lying at this point.

"

Sarno#0493 wrote:

"

Regis2002#8090 wrote:

I have contacted support but they do not responding to my emails.

Email-based ticketing systems work by grouping emails from customers into any open tickets they already have, and then structuring a queue based on the time & date of the most recent email from that customer. They aren’t sitting there choosing not to reply (and if they were, more emails wouldn’t change that), they’re working through tickets as-and-when those tickets reach the top of the queue. As you keep sending additional emails, you keep resetting your ticket’s place in the queue.

You don’t need to send a response every day or every few days. Give them a chance to reply.

Hello Sarno, information which you provided is incorrect as if someone would report issue they shouldn’t receive any responses until by you combined ticket would reach the top of the queue. To initial my email support replied I think next day if not even sooner, but then after few emails they stop responding at all. It is quite disappointing as I do believe this issue is quite easy as they just need to check did purchase was refunded by Steam and if not just add new key to the account. It is disappointing that game developer doesn’t really care about paying customers and I couldn’t recommend this game to anyone. If game developer will not be able to assist with this issue I will have to contact Steam and request refund because i can't use game which I purchase and it is not because of my fault.

Best regards
Regis