POE2 Account compromised / gear stolen

Playing on standalone client without any secondary login possibilities like Steam, Epic etc. None others are connected.
Whoever logged it somehow managed to bypass the restriction logging in from a new location. Have never received a code, mail or anything else. My mail adress also isnt compromised as I dont use it on this computer at all & it has a different password.


Only tool I am using is Exile Exchange 2... not saying this is in any form related.

Awaiting supports reply, let's see what the problem was...

Sad about the loss of all the time I spent on getting cool Poe2 gear but more scared of how they could log in in the first place.

Stay safe & merry xmas

Edit1: the account [Removed by Support] // CharName: [Removed by Support] is selling all the gear that was stolen
Kids these days...

rip buddy, alot of us in a similar situation,

I've also asked support for how my account was accessed but got no answers just an account lock that's still on 5 days later,

oh and i also name called the guy that was selling my items, you're about to get your post removed for "causing harm to anothers' reputation"

"

Jacob_GGG wrote:

Hey there, Exile.

I'm very sorry to hear that you're currently experiencing this issue. If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime!

We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595

We apologise for any delays in our response and any inconvenience you've experienced as a result.

Thanks Jacob, well understood.
I did message support and I will wait for reply.

Merry Xmas anyhow :)

"

JakeySpokesman#5951 wrote:

rip buddy, alot of us in a similar situation,

I've also asked support for how my account was accessed but got no answers just an account lock that's still on 5 days later,

oh and i also name called the guy that was selling my items, you're about to get your post removed for "causing harm to anothers' reputation"

Sorry for your loss man!
In the end its just a bunch of pixels, but tbh it kinda destroys my will to play POE2 at the moment. All the time & effort sunk into it, just gone because we are missing appropriate options to secure our accounts.

My poe 2 account was compromised by an account ending in KyPoK as well (found my gear on tradesite sold by [Removed by Support]).

These guys are targeting a lot of people...

"

JakeySpokesman#5951 wrote:

rip buddy, alot of us in a similar situation,

I've also asked support for how my account was accessed but got no answers just an account lock that's still on 5 days later,

oh and i also name called the guy that was selling my items, you're about to get your post removed for "causing harm to anothers' reputation"

Sorry for your loss man!
In the end its just a bunch of pixels, but tbh it kinda destroys my will to play POE2 at the moment. All the time & effort sunk into it, just gone because we are missing appropriate options to secure our accounts.

Sorry for your loss buddy!
Trying to figure out how they did it in the first place - they must have a smart way to do it, since I never received an email with login code or anything...
Not using steam, pure standalone, no other connections.

Only new tool i used is Exile Exchange 2... not sure if this is related

tbh i got over the hack, because i just wanted to play with my friends but then ggg slammed me with a lockout for christmas....

wasnt using any tools at all btw, steam user with no indication of it being accessed

Seems to be happening a lot currently.
Weird. My Account is also still currently locked i got hacked and gear stolen day 3 or 4 not sure anymore. Weird thing is they didn't change password and E-Mail what's usually done by them.

Still on with support about recovering the account...

Alot people got hacked, im just bought new key to play also. Got hacked at dec19 support just lock account thats all. Hope they find solution and unlock us before xmas, but they wouldnt. Looks like support only lock accounts now, and dude who unlocking not working atm xd. No one said they got unlock since they locked. So...