Unlink from steam account

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ancientrelics#1097 wrote:

Please, please unlink my steam from this account as well!!! I want to play PoE2 with a fresh account that I just made.

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ancientrelics#1097 wrote:

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ancientrelics#1097 wrote:

Please, please unlink my steam from this account as well!!! I want to play PoE2 with a fresh account that I just made.

Crazy that we gotta wait around for Dev side intervention to take care of something so simple. I can change my email, password, account name... but can't unlink my steam account? lol?

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_Temple_#7296 wrote:

I've been having this for 1 month and 8 days, it's infuriating. In my case, they've (support@grindinggear.com) answered me several times but after asking me for information to verify that I was the legitimate owner (when I'm writing to them from the same email account that I've always had on this account and from which I bought the early bird from paypal), without paying attention to the fact that I'm attaching images from the website with the account information, I get them to tell me what they need: the steam ID 64. Well, 13 days later since I gave it to them, I'm still there.

Working in support, I don't understand how a query/request as recurrent as this one isn't accompanied directly by an email or FAQ explaining exactly what they need and how to get it so that in the next email I can provide everything and all that's left is for them to do their part.

I understand that they are up to their necks, but it wouldn't hurt if, even if it means forcing the user to have a double authentication configured beforehand, they could unlink it themselves.

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Synéxx#3783 wrote:

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_Temple_#7296 wrote:

I've been having this for 1 month and 8 days, it's infuriating. In my case, they've (support@grindinggear.com) answered me several times but after asking me for information to verify that I was the legitimate owner (when I'm writing to them from the same email account that I've always had on this account and from which I bought the early bird from paypal), without paying attention to the fact that I'm attaching images from the website with the account information, I get them to tell me what they need: the steam ID 64. Well, 13 days later since I gave it to them, I'm still there.

Working in support, I don't understand how a query/request as recurrent as this one isn't accompanied directly by an email or FAQ explaining exactly what they need and how to get it so that in the next email I can provide everything and all that's left is for them to do their part.

I understand that they are up to their necks, but it wouldn't hurt if, even if it means forcing the user to have a double authentication configured beforehand, they could unlink it themselves.

It's crazy to see this seems to be a broader problem. I thought maybe I just got unlucky. But if those are the "normal" support response times at this moment, the support is basically non-functional. Imagine having a REAL problem that needs immediate attention and they leave u hanging out to dry for over a month...

GGG really needs to get their shit together and adjust their support response times. And if more people want to unlink their Steam, they should immediately start to implement a better solution to make it easier for the player and lighten the supports workload.

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ancientrelics#1097 wrote:

When I was researching how to do this I first came across a thread from 2015. Some guy was just like "Hey how do I unlink my steam account" And a GGG Dev; I think it was Will, just came right in and was like "Hey I just went ahead and unlinked it for you." So we know its just a mouse click away. But the fact we can't do it ourselves all these years later is pretty infuriating.