Help and Information - Unauthorized charges and no reply from support? - Forum

" Kerndlofant#7313 wrote: How did you manage to get someone to reply to you? I'm almost waiting for 2 weeks now, and still radio silence... XSOLLA is just the payment handler. GGG are the ones who keep dropping the ball	Posted by Skeleton_Skeletons#1631 on Jan 2, 2025, 1:25:20 PM Quote this Post
same happened to me , 4 supporter pack 30$ usd (which gives the CDKEYS) were made (no cd keys in the system message btw. probably the thief with admin access who grabbed them and deleted it after.), emails i received from xsolla was in arabic. i checked paypal and the only other purchase i had made that day was buying the game WEBFISHING on steam. and then the 4 supporter packs purchase were made. i suspect it's webfishing that caused the attack on this. I've reported the game for fraud on steam. I have contacted xsolla about refunds. they've responded, still on going. I have contacted GGG support about this, still no reply. Last edited by Nimpo1#2696 on Jan 20, 2025, 9:36:44 PM	Posted by Nimpo1#2696 on Jan 20, 2025, 4:13:09 PM Quote this Post
" Skeleton_Skeletons#1631 wrote: OP here on gf's account. Support is a joke. Lisa locked my account while I was mapping but didn't have the decency to stay online after I replied a minute later. Same for Ramanpreet. Its been 5 days. I work in the IT field, if I let any ticket go this long without a follow up I would have lost my job before the 5th day. Do not lock players accounts after they have done your job unless you plan on sticking around to fix your mess. I still have no refund on the faudulent purchases and Paypal has CALLED ME TWICE wondering why GGG is dragging their feet. PAYPAL. Can you imagine that? Paypal is more responsive. Thank you to these two for absolutely nothing. " Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet quote] ... We have locked your account to prevent any further damage while you take the above security steps. Please let us know when you are ready to go through the verification process, so we can look into restoring account access back to you. Could you also please provide the 9-10 digit numerical transaction ID for the relevant purchases? Once we have this information we may be able to look into this further for you. Best regards, Lisa wow paypal ? paypal reviewed my case and declined it straight up in less than 20 mins. i've provided all of the information they needed, screenshots of the payment notification in arabic , the video of the interview with jonathan where he admits there was a data breech , this forum that shows multiple people with the same issue as me. showed them that i hadnt played poe since the 21st of december when the transaction was made on the night of the 22nd / 23rd. I think paypal just hates me. 3rd time they side with company over users with a straight face. Last edited by Nimpo1#2696 on Jan 20, 2025, 9:35:11 PM	Posted by Nimpo1#2696 on Jan 20, 2025, 9:34:14 PM Quote this Post