chimera inscribed ultimatum disappeared

Help me pls. I am TANKUNG503#7775 My chimera inscribed ultimatum disappeared help pls.
I dont know why pls help me. I love this game but chimera inscribed ultimatum disappeared.
I haven't used it yet. I got it from the quest, and it disappeared. I don't know why, but I know it's definitely a problem with the game, and you guys have to help me, please pity new players like me who pay for the game, want to have fun playing the game, but it turns out that it turns out to be sad.

I didn't have enough space in my storage when I beat the chimera and the Ultimatum disappeared now I can't do trial either. It's not in my stash or storage.i have quest to do trial but can't. I have tried beating Chimera in a new instance but still no luck.

how did you solve the problem

+1 and now I don't know how am I supposed to progress in my ascendancy without this item :'(