Deactivated e-mail account

"

xxxLENxxx#5917 wrote:

I have an almost identical situation, practically a mirror one.

I also discovered that my email was no longer accessible (due to inactivity), and I also wrote to support@grindinggear.com but did not receive a response.

I opened my thread here as well.

I've just read your thread and the one with 18 pages. Looks like this sutuation is pretty hopeless, unless some famous streamer or youtuber makes a video about it. But since they all want to be in GGG's good graces it is unlikely to happen.
I'd make a reddit post in r/pathofexile2, but my account doesn't have high enough karma, so the mods will just delete it as wrongthink and blamsphemy against GGG.

Hey i have the same Problem:(
I dont have Access to this Email account.
But i want to link my Steam account to my actual Email to create a new one.

So can you unlink my Steam Profile so i can connect it to my other Account.

Thank you in advance!!!

Well, at least now there is a response. Even if it's copy-pasted standard phrase and it will be weeks before everything gets resolved, but it's better than complete silence, like before.

The Thing is,the would make some money with guys like me.
Iam willing to buy the EA for PoE2 but don't want to use a account where iam no longer have acess to the email so i camt reset the PW or change the Email.

I thing many Player played ten years ago and now are really interested in PoE2...

17 days since i wrote to GGG "tech support", requesting assisstance.
I received 1 response, asking me for my account name (which was already provided in my first email) and then it's complete silence again.
This is the worst tech support i've ever seen in my entire life.

Thats what my status is also.
I got One reply asking me for account infdetails and thats it.
No further response.
But its christmas soo i think its normal to get no answer these days.

"

Tuhnafisch#3401 wrote:

But its christmas soo i think its normal to get no answer these days.

I disagree. I understand your argument, because i used to have the same reasoning earlier. GGG knew full well that the amount of players in EA will exceed usual PoE league launch numbers. Yet they seemingly forgot about tech support capacity/ability to handle increased amount of requests.

Technical problems do not stop happening just because it's Christmas. If you want to provide 24/7 online services then 2-3 week wait time (for some people in other threads it's actually more than that) for tech support is certainly not normal, it's unacceptable. Be it Christmas, New Year or whatever. Christmas has little to do with this. Simply because the delays started before this holiday season and even before EA launch.

Imagine that you have lost access to your Steam or Gmail account and Valve/Google tech support marooned you for weeks, "because it's Christmas".
If GGG wants to attract hundreds of thousands or even millions of concurrent players, if they want to dethrone Blizzard in ARPGs, why do they neglect their tech support like this? How is this normal? They don't even seem to have automated reply/ticket submission system.

Yeah i absolutely agree with you,this Porblem is the only reason for me not to buy the EA for PoE2 because i don't want to activate it on a Profile i dont have full acess to(email adress or PW)

I dont get why the dont have a disconnect account button like every other site.

I cant use my steam account with a prober POE account as long there connected.

Day 23. The situation is still not resolved.