BUG - Account Banned

I'm posting from my PSN account, because my PC account is banned. (Munkie247#3791)

I was about level 40 (titan) playing in Act 3 when I killed the generator boss and was immediately logged out and banned.

This seems to be impacting more and more people. Could we get some official acknowledgement that this is being looked into please? Not everyone is able to post because of their account being banned.

Bump

https://www.youtube.com/watch?v=P6_CfwxjODw

My buddy found this video of the bug taking place. It appears to happen when you hit level 40.

Can GGG please confirm that this bug is being looked into? Apparently this bug has been present since PoE 1.

"

ThomasK_GGG wrote:

Hey there, I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you?

If you could please include your account name and 2-3 character names that would be greatly appreciated.

​We are currently experiencing high volumes of support requests. Rest assured we will respond to your email as soon as possible.

I have reached out but haven't received a reply, like many others. It would be incredibly helpful to know that the right department is looking into this issue to prevent it from affecting more people. We're all waiting for ban appeals, but this seems like a bug that needs to be addressed.

I purchased the Wraeclast Supporter Pack, and I just want reassurance that my money and time haven’t been lost. I was happy to support the game and understand that issues can occur during a launch. However, suddenly losing access to something you’ve invested so much into is truly perspective-changing.

At this point, I feel like I’ve been shouting into the void, desperately seeking help, with no one there to listen.

helping fight the good fight with a bump

"

wiggyjiggyjed#8727 wrote:

helping fight the good fight with a bump

Thanks Wiggy <3

Here's to hoping we all get unbanned before Christmas!

MY ACCOUNT WAS UNBANNED!

Thank you!

"

SenorVehemence#9852 wrote:

MY ACCOUNT WAS UNBANNED!

Thank you!

gz brother i have been unbanned as well i still need to fight the good fight for our brothers

Please bump my post guys...and lets make them realise and repair this bug even if we get unbanned.