Support wait time

"

Jarod_GGG wrote:

Hi there,

We apologise for the long delay on responses to Support Tickets, the team are working hard to get to everyone's tickets as quickly as possible. This being said, I'm afraid we're unable to guarantee any particular timeframe for a response.

If you have already sent a ticket in, we will respond as soon as we can. Please note that sending in a follow-up will not improve your spot in the queue.

Again, we do apologise for this inconvenience and appreciate your patience on the matter.

Buddy. I got a reply from you and answered your question and again I have to wait a week because you don't have a ticket system at all. You replied to the email and the matter seems to have been received, but again you don't see my reply email! Now I'll have to wait a month again for a reply to a 3-word message? Tragedy! You have a terrible support system!

It has now been four weeks (three weeks since response) I submitted a request regarding the transfer of a POE 2 pack purchase from the account I created to my brother's account. My initial intention was to obtain a key to gift him for his birthday (early December), but I realized this wasn’t how the process works. Unfortunately, this misunderstanding has resulted in a ruined surprise, and he still cannot play POE 2 or enjoy his gift.

I responded to your initial exchange on December 2nd, providing the requested information, but I haven’t received any updates since then. I would appreciate it if you could update me on the status of this request or provide an estimated timeline for resolution...

Thank you for your time and assistance. I look forward to hearing from you soon.

i understand it's complicated, but guys ... 3-4 weeks ...

I feel like they are really swamped. Sent 2 emails and a forum ticket with 0 confirmations back. I know my inbox works because I get purchase confirmations. My ticket pertains to giving them more support/money so I'm sure its a priority / s.

"

Maskoliver17#2958 wrote:

Gonna miss stash sale for this time since coins are send to wrong steam connected account and after nearly 2 weeks no answer still :/

Same issue here :( still waiting for a response after 8 days :(