I bought the poe 2 early access pack through website to play on Xbox. It didn't work what do Ido?

Sent an email asking for refund or xbox key.
See what happens.
Well, as a result. Did the developers respond to anyone during all this time? Or it turns out that we spent all the money in vain? I have the same problem.I also bought the game on the site. Where it was not specified that for xbox access must be purchased in the Microsoft store. 
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Well, as a result. Did the developers respond to anyone during all this time? Or it turns out that we spent all the money in vain? I have the same problem.I also bought the game on the site. Where it was not specified that for xbox access must be purchased in the Microsoft store. 


They responded a couple times asking for information but I am still waiting on a refund.

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