.dll and 0xc0000005 crashing the game
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Faulting module name:
PathOfExileSteam.exe ntdll.dll nvwgf2umx.dll nvgpucomp64.dll KERNELBASE.dll dxcompiler.dll fmodstudio.dll all under Faulting application name: PathOfExileSteam.exe all with the same code Exception code: 0xc0000005 that exception code 0xc0000005 generally means memory error, however iv done memtest / windows memory diagnostic and my ram sticks are fine and no errors were found. so far iv done: uninstall steam / poe / validate files DDU Uninstall gpu drivers while in safe mode "internet cable unplugged" / clean reinstall driver only (not nvidia app) clear shader cache / delete all file contents clear nvidia shaders nvidia shaders file set to unlimited DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow download new dotnet sdk download directx end-user runtime allow the poe to be on the trust list in windows defender various setting combos vulkan / dx12 upscale modes etc etc.. clean boot run poe with nothing else running iv even ran Furmark for an hour and no problems... im sick to death with poe crashing soo much. i love content like ritual / ultimatum but more often than not i crash in the middle of a mechanic potentially wasting a map / scarab set FIX THE GAME GGG ! Win 11 AMD Ryzen 5 7500F Nvidia GeForce RTX 5060 Ti 32Gb DDR5 RAM i can post any of the logs / dumps if needed, im getting really desperate now, my pc is only 4 months old Last edited by mad_man_moose#5301 on Mar 31, 2026, 8:15:33 AM Last bumped on Apr 3, 2026, 11:25:40 AM
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0xc0000005 is a pretty generic error code, tbh; I wouldn't rush to associate it with RAM.
The first thing I'd try that you don't seem to have already attempted is reinstalling the game. I would also be curious whether performing a Clean Boot and just running the game without opening any unrelated applications (e.g. Discord) helps. I do not like the list of DLL files being implicated in the crashes - it suggests there's no rhyme or reason to the instability. While Kernelbase is often blamed inaccurately, seeing Nvidia software, Windows files, and even FMOD appearing is concerning. https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd GGG do not offer first-party Technical Support.
Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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oh yer sorry i forgot to add that to the list i also did the verify integrity of game files, uninstall poe / steam and reinstall
those dlls iv mentioned a friend said its mostly shaders related... i have no idea tbh im currently in the clean boot and just done 2 maps with no crash, its currently 11pm for me so il do more testing tomorrow TY SO MUCH for the help Last edited by mad_man_moose#5301 on Mar 26, 2026, 7:20:51 PM
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for some ungodly reason... i havnt crashed once today (6 hours of heavy breach explosions)
TY SO MUCH for the tip, i owe you a beer ! nvm... spoke too soon, Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Exception code: 0xc0000005 Fault offset: 0x0000000002bc07da Faulting process id: 0x380C Faulting application start time: 0x1DCBE02F7D94CA8 Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Report Id: 4566429a-0c95-4a93-be51-a0540555e68b Faulting package full name: Faulting package-relative application ID: ------------------------------------------------------------------- Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: dxcompiler.dll, version: 1.8.2407.7, time stamp: 0x66a9ae4f Exception code: 0xc0000005 Fault offset: 0x0000000000b25c27 Faulting process id: 0x8D4 Faulting application start time: 0x1DCBF72D681724B Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\dxcompiler.dll Report Id: d5baca7b-7f48-4438-a004-1d4c7c327c62 Faulting package full name: Faulting package-relative application ID: ----------------------------------------------------------------------- Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: nvgpucomp64.dll, version: 32.0.15.9579, time stamp: 0x69a8a5a8 Exception code: 0xc0000005 Fault offset: 0x00000000004e8292 Faulting process id: 0xD3C Faulting application start time: 0x1DCC0F3C1C806B3 Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4bf4c17fa8a478b5\nvgpucomp64.dll Report Id: 8d3c2979-2330-4a0e-9701-12906c8fe547 Faulting package full name: Faulting package-relative application ID: Last edited by mad_man_moose#5301 on Mar 31, 2026, 8:07:59 AM
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this is getting soo annoying, iv never had soo many crashes
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Need to +1 this because the game is unplayable for me at this point. It's not just 0x5c, there are multiple for me:
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Exception code: 0xc0000005 Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: dxcompiler.dll, version: 1.8.2407.7, time stamp: 0x66a9ae4f Exception code: 0xc0000005 Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: ntdll.dll, version: 10.0.26100.8115, time stamp: 0xa571fe98 Exception code: 0xc0000374 Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: nvwgf2umx.dll, version: 32.0.15.9597, time stamp: 0x69b98c74 Exception code: 0xc0000409 I have: 1) Reinstalled Path of Exile three times, once to a different hard drive altogether, no difference. 2) Verified integrity of files, no errors found. 3) Patched Windows (currently 25H2 OS Build 26200.8117) 4) Updated drivers from motherboard manufacturer to the latest (MSI PRO Z790-A MAX) 5) Flashed BIOS to latest version (16.1.40.2765) 6) Reinstalled graphics drivers, clean installation, to current version (4070 RTX, version 595.97) 7) Reverted graphics drivers to 581.42, clean installation 8) Reinstalled operating system files (kept current files, just reinstall OS files) 9) Ran Windows Memory Diagnostic, no issues found 10) Ran Chkdsk, no issues found 11) Deleted my shaders cache (this exacerbated the issue) 12) Changed all settings to the lowest possible, including disabling hyperthreading (this helped me not crash the second I tried to load into my hideout but the crashing persists). All of this began happening after the latest patch and the game is currently unplayable for me - crashes will happen multiple times per map, during Maven Invitations, or even just sitting idle (go to use the restroom, come back to desktop). I can't even load into Kingsmarch anymore without an immediate crash. No other game does this - I've tried Microsoft Flight Simulator, Battlefield 5, Nioh 3, Rocket League, some others, and no other game is crashing, only Path of Exile. The latest patch seems to have broken something and I can't play anymore. Kindly asking GGG to look into this because I'd like to consider myself to be very tech savvy (I work in IT....) and I'm out of options at this point. I'll be more than happy to provide additional diagnostic info if needed. Edit: Since I wanted to try this anyway, I did a full, 100% reformat of my hard drive and did a clean reinstall of Windows 11. I've only downloaded Steam, Path of Exile, and the drivers I mentioned above. The minute I opened up Path of Exile I crashed again with the same error logs: Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: nvwgf2umx.dll, version: 32.0.15.9597, time stamp: 0x69b98c74 Exception code: 0xc0000409 Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x69c5d12b Faulting module name: dxcompiler.dll, version: 1.8.2407.7, time stamp: 0x66a9ae4f Exception code: 0xc0000005 Again, this is on a brand new, fresh installation of Windows 11 with nothing installed except Steam and Path of Exile. I don't think there's anything left I can do on my end... Last edited by Aquilaungula#1133 on Apr 1, 2026, 3:57:12 PM
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Same, did full reinstall of game, windows, reformat, windows on other m.2, stress tested every single hardware, everything is fine, poe is not. Same crashes as mentioned here, i7 13700k on z790 tomahawk, arc b580 all latest drivers and bios, start happening with last 2 poe "hotfixes". It makes no sense to me why poe tries to call for igpu dll when it has other one selected in game (even disabled in device manager). Had same issue in keepers when league mechanic was on screen and was using vulkan. Now its happening in vulkan and dx. Also seems to be have no triggers, can happen afk in ho, or in juiced map.
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I've now even tried uninstalling every Windows patch (since the March causing C:\ to be unreadable problems...) and also tried pulling out one stick of RAM at a time to see if there was an issue there but still to no avail. This seems to happen mostly when I'm trying to fight Saresh or loading into a Mirage more often than not, but I'll still crash when loading into town or killing mobs in a regular map too. I have a strong feeling there's some issues with new items / mobs / textures that aren't in the cache that causes the crashing because when I delete out my shader cache and have to "re-download" them, that's when the crashes become extremely frequent, but once they do cache, I'm able to at least complete a single map before it happens again.
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Okay, well....
In the "stupid problems require stupid solutions" world we live in, I think I've managed to solve it... All I did was go into the nVidia app, find Path of Exile, and let it "Optimize" the settings for me, with the one exception being "Full Screen Windowed" instead of "Full Screen" and I've played for 30 minutes with no crashes - the game even seems to run smoother. If anyone here is still having this issue, I'd highly recommend doing the same, or check your graphics settings for the following (I'm running a 4080 RTX): Render Resolution: NVIDIA DLAA Renderer: DX12 VSync: Off Triple-Buffering: Disabled Antialiasing Quality: High Upscale Mode: NVIDIA DLSS Sharpness 15% Lightning: Shadows + Global Illumination Shadows + GI Quality: Ultra Sun Shadow Quality: High Number of Lights: High Bloom: 100% Depth of Field: Disabled Water Detail Level: High Texture Quality: High Texture Filtering: 16x Anisotropic Filtering Dynamic Culling: Disabled Dynamic Resolution: Disabled Engine Multithreading: Enabled I can't tell you what the settings were at prior (I'm willing to guess those nVidia-specific settings might be important...), but now I'm finally able to play this game that I'm horribly addicted to. Good luck everyone and I'll update this if the crashing starts again, but it's been buttery smooth for now. |
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