Abnormal Disconnect: Game Server Lost Contact with the Realm

I'm getting frequent disconnects from north america right now, losing maps, inventory, getting booted sometimes. Looking into this, it looks like a server side bug, but just in case I've included logs and winmtr info. I've lost 2-3 maps this way so far this evening.


wimtr looks reasonably clean:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 300 | 300 | 0 | 0 | 5 | 0 |
| stpl-dsl-gw21.stpl.qwest.net - 0 | 300 | 300 | 3 | 5 | 44 | 4 |
| stpl-agw1.inet.qwest.net - 0 | 300 | 300 | 3 | 5 | 50 | 4 |
| ae3.bar3.min2.sp.lumen.tech - 0 | 300 | 300 | 3 | 6 | 35 | 5 |
| ae0.11.bar4.Minneapolis2.net.lumen.tech - 0 | 300 | 300 | 3 | 6 | 33 | 5 |
| 4.1.86.34 - 0 | 300 | 300 | 4 | 13 | 68 | 5 |
| 141.101.109.132 - 0 | 300 | 300 | 3 | 5 | 17 | 5 |
| 141.101.109.40 - 0 | 300 | 300 | 4 | 5 | 17 | 5 |
| 141.101.109.101 - 0 | 300 | 300 | 4 | 5 | 17 | 5 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| 209.192.153.246 - 2 | 289 | 286 | 0 | 40 | 52 | 35 |
| 4.19.98.14 - 4 | 266 | 257 | 34 | 39 | 60 | 36 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| 64.87.52.109 - 0 | 300 | 300 | 34 | 39 | 56 | 44 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2026/03/18 19:31:01 489550171 ca3a6b7e [INFO Client 42592] Connecting to instance server at 64.87.52.115:6112
2026/03/18 19:31:01 489550234 ca3a54d5 [DEBUG Client 42592] Connect time to instance server was 63ms
2026/03/18 19:31:01 489550296 11869da8 [DEBUG Client 42592] Client-Safe Instance ID = 1988119006
2026/03/18 19:31:01 489550296 1186a886 [DEBUG Client 42592] Generating level 83 area "MapWorldsCitySquare" with seed 726122525
2026/03/18 19:31:01 489550578 f22b6a06 [INFO Client 42592] Tile hash: 4047805119
2026/03/18 19:31:01 489550578 f22b6a01 [INFO Client 42592] Doodad hash: 87289497
2026/03/18 19:31:01 489550593 e001b759 [INFO Client 42592] [SCENE] Set Source [(null)]
2026/03/18 19:31:01 489550593 e001b759 [INFO Client 42592] [SCENE] Set Source [City Square]
2026/03/18 19:31:01 489550625 2e06c607 [DEBUG Client 42592] [SCENE] Height Map Texture: 690 x 570
2026/03/18 19:31:01 489550656 df74df9b [DEBUG Client 42592] [SCENE] Static Walkability Texture: 529 x 437
2026/03/18 19:31:02 489550906 cffb06dd [INFO Client 42592] : You have entered City Square.
2026/03/18 19:31:11 489560062 cffb06dd [INFO Client 42592] The Envoy: They... are coming.
2026/03/18 19:31:13 489562421 cffb06dd [INFO Client 42592] Varashta, the Winter Sekhema: Ready yourself.
2026/03/18 19:31:29 489577984 cffb06dd [INFO Client 42592] Varashta, the Winter Sekhema: Your heart's desire.
2026/03/18 19:32:34 489643562 aecea4b6 [INFO Client 42592] Abnormal disconnect: Game server lost contact with the realm.
2026/03/18 19:32:34 489643656 e001b759 [INFO Client 42592] [SCENE] Set Source [(null)]
2026/03/18 19:32:35 489643750 e001b759 [INFO Client 42592] [SCENE] Set Source [(unknown)]
2026/03/18 19:32:35 489643750 2e06c607 [DEBUG Client 42592] [SCENE] Height Map Texture: 800 x 800
2026/03/18 19:32:36 489645687 890d9dbc [INFO Client 42592] Async connecting to wdc.login.pathofexile.com:20489
2026/03/18 19:32:36 489645703 890d9d3b [INFO Client 42592] Connected to wdc.login.pathofexile.com in 16ms.
2026/03/18 19:32:39 489648734 54ee9e2f [INFO Client 42592] [WINDOW] Lost focus
2026/03/18 19:32:40 489649031 e001b759 [INFO Client 42592] [SCENE] Set Source [(null)]
2026/03/18 19:32:40 489649031 88a9056b [DEBUG Client 42592] Got Instance Details from login server
2026/03/18 19:32:40 489649046 ca3a6b7e [INFO Client 42592] Connecting to instance server at 170.23.221.132:6112
2026/03/18 19:32:40 489649093 ca3a54d5 [DEBUG Client 42592] Connect time to instance server was 32ms
2026/03/18 19:32:40 489649140 11869da8 [DEBUG Client 42592] Client-Safe Instance ID = 2232993354
2026/03/18 19:32:40 489649140 1186a886 [DEBUG Client 42592] Generating level 69 area "2_11_endgame_town" with seed 1
2026/03/18 19:32:40 489649453 f22b6a06 [INFO Client 42592] Tile hash: 2815062652
2026/03/18 19:32:40 489649453 f22b6a01 [INFO Client 42592] Doodad hash: 45103505
2026/03/18 19:32:40 489649468 e001b759 [INFO Client 42592] [SCENE] Set Source [Karui Shores]
2026/03/18 19:32:40 489649468 2e06c607 [DEBUG Client 42592] [SCENE] Height Map Texture: 810 x 540
2026/03/18 19:32:40 489649500 df74df9b [DEBUG Client 42592] [SCENE] Static Walkability Texture: 621 x 414
2026/03/18 19:32:41 489650187 54eea165 [INFO Client 42592] [WINDOW] Gained focus
2026/03/18 19:32:45 489654234 cffb06dd [INFO Client 42592] : You have entered Karui Shores.
2026/03/18 19:32:46 489654859 374e0d27 [INFO Client 42592] [Item Filter] Preparing to download online filter EQ29jPSj
2026/03/18 19:32:46 489654859 374e0cc6 [INFO Client 42592] [Item Filter] Hash for online filter EQ29jPSj is: cac063a3062eee29eac00cb39eb10893
2026/03/18 19:32:46 489655078 374e0ce3 [INFO Client 42592] [Item Filter] Online item filter EQ29jPSj returned status: 304
2026/03/18 19:32:46 489655078 374e0ce8 [DEBUG Client 42592] [Item Filter] Online item filter request resolved to: 23.40.99.6
2026/03/18 19:32:46 489655093 788474e7 [INFO Client 42592] [Item Filter] Finished reloading online filter EQ29jPSj. Result: true. Hash: cac063a3062eee29eac00cb39eb10893. Type: Normal. Message:
2026/03/18 19:32:49 489658453 cffb06dd [INFO Client 42592] : You have joined global chat channel 6,666 English.
2026/03/18 19:32:49 489658453 cffb06dd [INFO Client 42592] : You have joined trade chat channel 40 English.
2026/03/18 19:33:02 489671125 cffb06dd [INFO Client 42592] : Error: Failed to join any instances.

As you can see there's all kinds of server tomfoolery here:

- getting kicked from maps and the game, maps sometimes disappearing, inventory sometimes clearing
- sometimes I can't interact with my shop, stash, or helena in my hideout.
- sometimes I fail to join the hideout instance at all.

Last night this was super stable, it's just tonight this is going to hell.