Game freezes when entering a new area.
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My character and other enemies as well as friends are frozen in place and cant move but i can access other menus like chat, setting, micro-shop and help menu. I have tried everything from clearing my cach to verifying my game files to lowering my settings to as low as possible yet nothing seems to fix this becasue it always happens as random times when entering any area after a loading screen. Nothing else seems to work no matter what i change or do, any help on the issue would be MUCH appreciated because this has been going on ever since i started playing. Only way to fix the issue so far is to quit to menu and log back in again but even then its a gamble.
Last edited by Gamer#7023 on Mar 5, 2026, 7:49:50 AM Last bumped on Mar 9, 2026, 1:37:56 AM
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If the UI is fully functional, that would appear to suggest the in-game performance metrics would be.
The next time this happens, please capture either a screenshot or - ideally - a short video clip showing us the game client's performance metrics suite so that we have more insight into what's causing this. https://www.poecommunity.help/information/in-game-metrics GGG do not offer first-party Technical Support.
Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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Seems like whenever the issue shows itself is when my CPU and GPU hits max for a second then followed by my networking dropping to 0 for a split second then it just keeps climbing which leads me to believe it must be a package loss. So i pull up command prompt to see if my network has any package losses and all 4 packages are perfectly fine so I am either deducting that there is some sort of problem with GGG servers (unlikely unless others arre also having these issues along side me) or the game for some reason puts a huge strain on my GPU and CPU causing it to lose packages and not regain them when loaded in. Here is an image of what happens when it freezes when entering a new area, just happened followed by a dissconnect when it hit 100k networking.
 Last edited by Gamer#7023 on Mar 5, 2026, 10:06:10 PM
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same issue, randomly when i enter a new area i will get desynced with network continuelly going up and if i wait long enough i either get dc'ed or it will start speeding up the game to catch up to all that have happened basicly...
alt+f4 will fix it but it will happen again in a few zone changes. definitly a problem since portals still get used up in maps Last edited by Quisari#6030 on Mar 9, 2026, 1:41:28 AM
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