баг потерял вещи и локбуки

Hello GGG,

Due to server instability, I encountered a problem. I was farming Lockboxes, and while I was farming, I was suddenly disconnected from the game. The Lockbox was consumed, but all the loot I had farmed disappeared.

I logged back in, started another Lockbox, went to the bathroom, came back, and found that I had crashed again, and another Lockbox was wasted. I understand that the patch just came out and there are bugs, but this is the league start – the most exciting time! I'm spending my time trying to enjoy the game, but I'm facing issues where I lose the currency I've farmed, I lose the value from the farm, I lose the Lockbox, and I waste my time because I invest it hoping for a result, but instead, I get a crash and lose loot/time.

I am writing to you with a request to restore all the lost loot. Please check the logs or, alternatively, here is an approximate list of what I lost:

Approximately 100 Chromatic Orbs
An Orb of Chance
Another 50-70 artifacts (specifically, the type that has a numerical value).
And 2 Level 81 Lockboxes with 10+ chests. They also had additional properties, but I don't remember which ones.
I kindly ask you to do the right thing. I also act in good faith; I don't violate the community rules, and I don't cause harm to anyone. I just want to enjoy the game instead of having a frustrating experience.

Thank you very much.
Last bumped on Dec 28, 2025, 4:26:41 PM
like, Russian ISP problem?
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definitely not, because the pors is on the poe servers and there +- it checks with the persian on my computer and on the server, like it updates the data and syncs it just looked like a rollback and the lock book was not in the cache, they were spent but the invent is empty
Your character's state is saved when you change instances. When you open your logbook and enter it, the logbook is spent and this state is saved. If the instance crashes, the previous saved state is restored (with the logbook spent and the inventory empty). So if you frequently crash instances and suddenly find something valuable, teleport to hideout to save.

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We can not restore dead hardcore characters or lost items for any reason. This is a general policy and we do not make exceptions. Due to bugs, items may be lost or characters may die due to reasons outside of your control. Please do report these incidents in the Bug Reports forum, but do not contact support asking for restoration. We are working hard to fix the underlying problems so that such losses do not occur in the future.

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