Unable to connect my Steam account to my main POE2 account

I created an account using my email. I want to add my steam account so that I can play POE2 on the steam client. When clicking on the connect steam button in the manage account page, I get sent to a pure white screen with the below error message. How can I fix this

An error occurred while processing your request.

Reference #97.12643017.1766629054.3f08ed1a

https://errors.edgesuite.net/97.12643017.1766629054.3f08ed1a
Last bumped on Dec 29, 2025, 5:55:12 PM
What happens when you run the Steam version of Path of Exile II?
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.
It says I don't have access to the game since I bought it on the website with my email
Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

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