Frequent crashing on a new PC

Hiya, iv been a long time player 10,289 hours in steam while playing on my older pc. I recently bought a new pc for a lot of money that's close to double the power of my old pc (never had any crashes on my old pc) and im really struggling to be able to play comfortably as I have received a lot of crashes and iv ran out of ideas to try and fix them myself. everything I know I have tried to no avail. I would love if you can give me any idea I can try I have not thought off. my temps / task manager all looked fine.. atleast to me

Here is a short youtube video clip. I managed to catch the crash while recording: https://www.youtube.com/watch?v=pzV9RGwWTVg

what iv tried so far: Game Platform: Steam
dx11 - got what seems to be abit of screen tearing kind of. like a line of frosted glass would go up and down over the screen
dx12 - smoothest yet, but occasionally I would get a black screen and the GGG loading cogs appear, or poe just randomly closing
vulkan - was fine but I kept getting a lot error pop ups and crashes "VK::Queue::submit: ErrorDeviceLost"
fresh installs of POE (via steam)
running the game with nothing else on the pc open
removing shader files
all low-high settings (or recommended settings in Nvidia)
disabled windows game bar, steam overlay, discord overlay, nvidia overlay
disabled hardware-accelerated GPU Scheduling
Windows -> System -> Display -> Graphics -> Custom
check if PoE is listed if not add the .EXE and set to High Performance.
disabled Nvidia Audio
pc power mode from balanced / power saver
fresh install nvidia game ready driver
update all drivers
pc system stress test
made sure all hardware firmly in place and nothing was loose

at exactly 21:47 (the time of the crash in the video linked) I can see this error in event viewer:
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: ntdll.dll, version: 10.0.26100.7462, time stamp: 0x9225342c
Exception code: 0xc0000374
Fault offset: 0x00000000001176b5

and another right before it
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Exception code: 0xc0000005
Fault offset: 0x0000000002a95b52

PC Speccs


Operating system: windows 11 home 64bit (10.0 build 26200)
Processor: AMD Ryzen 5 7500f 6-core processor (12 cpu's) ~3.7 Ghz
Ram: 32GB
DirectX version: DirectX 12
GPU: Nvidia GeForce RTX 5060 Ti

i think i have found the solution, in Nvidia Control Panel the nvidia cache size was default, changing it to a bigger size / unlimited seems to have helped, il probably update tomorrow aswell to say if i have anymore crashes after changing it

for those of you who also had the problem this is what i did:
edit your Nvidia Shader Cache size, open the NVIDIA Control Panel, go to Manage 3D settings > Global Settings, find Shader Cache Size, and choose a larger value (like 100GB) or "Unlimited" from the dropdown, then click Apply

Hi.

I have relatively the same problem, but for POE2
Tried the fixes you did without any luck, guess this is a problem across multiple of their games...

"

mad_man_moose#5301 wrote:

i think i have found the solution, in Nvidia Control Panel the nvidia cache size was default, changing it to a bigger size / unlimited seems to have helped, il probably update tomorrow aswell to say if i have anymore crashes after changing it

for those of you who also had the problem this is what i did:
edit your Nvidia Shader Cache size, open the NVIDIA Control Panel, go to Manage 3D settings > Global Settings, find Shader Cache Size, and choose a larger value (like 100GB) or "Unlimited" from the dropdown, then click Apply

sadly, even though the shaders on the f1 statistics wasnt staying at max all the time... this did not fix crashing

i have reinstalled windows, ran memory diagnostics and still crashing too much... and now iv exhausted all options to my knowledge

lets hope someone has found a fix / solution


"Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Exception code: 0xc0000005
Fault offset: 0x0000000000dc673a
Faulting process id: 0x4AB0
Faulting application start time: 0x1DC6F8B3EE8184A
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Report Id: dffe03e6-ced6-42a9-a275-c33c4097eb4a
Faulting package full name:
Faulting package-relative application ID: "

Yep, shaders are cooked and the game has non-existant optimization.

+1, hopefully we see some real optimization in 3.28. Because if these problems aren't fixed then more people will just quit.

absolutely nothing, tried reinstalling windows and setting to high prio in task manager... they happen a little less but im still getting the game randomly closing, or it would go to a black screen with the GGG loading cogs

"

mad_man_moose#5301 wrote:

absolutely nothing, tried reinstalling windows and setting to high prio in task manager... they happen a little less but im still getting the game randomly closing, or it would go to a black screen with the GGG loading cogs

Sadly just gotta wait for them to optimize the game properly. Its been like this for a few patches now in both PoE 1 and PoE 2.

Fault bucket 2094333114858620314, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExileSteam.exe
P2: 0.0.0.0
P3: 693b7b5e
P4: PathOfExileSteam.exe
P5: 0.0.0.0
P6: 693b7b5e
P7: c0000005
P8: 0000000002a95b52
P9:
P10:

-----------------------------------------------------------------------------

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Exception code: 0xc0000005
Fault offset: 0x0000000002a95b52
Faulting process id: 0x4B48
Faulting application start time: 0x1DC78B7F268C710
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Report Id: e6b05bc1-01f8-48a7-b7a0-7996d6171f4b
Faulting package full name:
Faulting package-relative application ID:

----------------------------------------------------------------------



all these errors are making me not want to play the game right now, iv sent in a support ticket 3 weeks ago..... i just wish we had some clarification from GGG that there is an issue going on and they are working on it... its not just me and my setup / configuration as many people have similar problems.... i hate this silence

i dont want to jinx it.... but 3 hours now and no crash.

what i did: (commant prompt as admin)

Run the System File Checker command: sfc /scannow and press Enter.
(this result said some corrupted files)

After that, run the Deployment Image Servicing and Management (DISM) command: DISM /Online /Cleanup-Image/RestoreHealth

Im also getting very frequent crashes that seem to be the same issue, maybe once a map or 2. had nothing like that last league.

Ive noticed that my ssd gets random spikes to 100% usage sometimes and its always then that the game will become unresponsive and crash.

GGG pls help us, this is becomming unbrearable