Failed to connect to instance, only with one character

I don't know what to do. I've been trying to get in for an hour.

I've already tried: Changing the network and game settings and restarting the PC.

The problem is only with one character who is currently in campaign Act 9.


Hopefully someone has an idea.


CMD codes: run as admin:
ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh int ip reset
netsh winsock reset


This helps when entering the Highgate, but if I teleport away, I have the same issue.
Last edited by nowayo123456789#2013 on Nov 1, 2025, 11:41:02 AM
Last bumped on Nov 2, 2025, 8:37:48 AM
What happens if you try connecting to a different gateway from normal?

e.g. I usually play on Amsterdam, but if I've issues I sometimes try London
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

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The same issue occurred with the other gateways. It was working fine for a few hours today, but then I went offline for a few hours. After that, I started having the same issue again.

Edit: Sometimes, after trying 5–20 times, I can log in. However, as soon as I teleport, I get disconnected.
Last edited by nowayo123456789#2013 on Nov 2, 2025, 8:51:55 AM

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