An Open Request for Assistance: Path of Exile 2 Account Permanently Soft-Locked
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Dear GGG Community Team,
I am making a public post as a last resort after exhausting all standard support channels without success. My Path of Exile 2 account has been permanently "soft-locked" for an extended period. The symptom is an "unexpected disconnection" error upon every login attempt, which also prevents me from using the /verify command to file a proper support ticket. I have done everything a user can possibly do: - Full client reinstallation and cache clearing. - Extensive network troubleshooting (with/without accelerator, different gateways). - I can log into the website and forums perfectly, proving the issue is a server-side account state problem. My case has been stuck in a loop between the support forum (where I provided my account ID) and email (which returns automated replies). I have received no status updates for days. My account identifier is: [Cobain#3544] I am respectfully requesting any Community or Support manager to please look into this and escalate it to the technical team for a manual account state reset. This is the only solution. Thank you for your time. Last bumped on Nov 2, 2025, 9:19:13 AM
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Hi, I'm sorry to hear that. If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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[UPDATE] Critical New Information:
I am now able to reach the character selection screen after entering my credentials. However, upon clicking "Enter" to load into the game world, the "unexpected disconnection" error occurs and returns me to the login screen. This confirms that the account authentication is successful, but there is a block preventing my entry into the game world itself. This points to a possible character data corruption or an issue with my account's permissions on the world server. A manual review and repair of my account/character data on the backend is required. My account identifier remains: [Cobain#1234] |
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[FINAL EVIDENCE] I was previously able to enter the game and play for several hours by renaming the client file (adding .exe), which bypassed the error. However, this method broke trade macro functionality. This proves that my character and connection to the game world are intact. The issue is solely that my account is flagged to block login from the official client.
The solution must be a manual removal of this flag on my account. |
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Gentle follow-up.
It has been over 70 hours since I provided the full diagnostic information and my account identifier ([Cobain#3544]) as requested. The issue remains: I can reach the character screen but get "unexpected disconnection" when entering the world. The account requires a manual state reset. Could you please provide a brief status update? Thank you for your time and assistance. |
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This issue has persisted for days after providing full evidence. I have just tested again (Nov 2, 22:15 BJT) and the "unexpected disconnection" when entering the world still occurs.
All evidence confirms this is a server-side account state issue requiring manual intervention. The previous troubleshooting has been exhausted. Could you please **escalate this case** to the technical team for a manual account state reset? This is the only solution. My account identifier: [Cobain#3544] Thank you for your urgent attention. |
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