[Path of Exile 2] Account Soft-Locked - Stuck in "Unexpected Disconnection" Loop
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Dear GGG Support Team,
I am writing to report a critical account lockout issue that I am experiencing specifically with **Path of Exile 2**. **The Core Problem:** After a sudden IP change (from using a network accelerator), my **Path of Exile 2** account was flagged. While I can verify my identity via email, every attempt to log into the **Path of Exile 2** game client fails with an "unexpected disconnection" error at the end of the loading process. This prevents me from entering the game world entirely. **(Important: I have never played Path of Exile 1. This issue is exclusively for Path of Exile 2.)** **The Critical Lockout:** Because I cannot log into **Path of Exile 2**, I am unable to use the `/verify` command to generate the code required to submit a ticket through the official website support system. This has created a complete deadlock for me. **My Comprehensive Troubleshooting:** To rule out any local issues, I have performed a nuclear approach: 1. **Complete Reinstallation:** Fully uninstalled and performed a fresh install of the **Path of Exile 2** Standalone Client from the official website. 2. **Cache Purge:** Deleted all game folders from `%USERPROFILE%\Documents\My Games\Path of Exile 2\` and `%appdata%\Path of Exile\`. 3. **Network Stabilization:** Tested with a stable, wired connection using a network accelerator, locking it to a single node in "Routing Mode" to ensure a consistent IP. **Conclusion and Request:** The fact that I can log into the Path of Exile website and these forums successfully, but consistently fail to connect to the **Path of Exile 2** game server, proves the issue is a "soft-lock" on my account's login state specifically for **Path of Exile 2**. No amount of local troubleshooting can resolve this. My **Path of Exile 2** account requires a manual review and state reset by your technical team. [Removed by Support] Thank you for your time and urgent assistance. Last edited by Sam_GGG#2420 on Oct 29, 2025, 10:48:05 AM Last bumped on Oct 29, 2025, 10:49:19 AM
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Hello, just wanted to follow up on this issue. I'm still completely locked out and unable to play. Could you please provide any update on the progress? My account email is [Removed by Support]。 Thank you for your time。
Last edited by Sam_GGG#2420 on Oct 29, 2025, 10:48:24 AM
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Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
https://www.pathofexile.com/forum/view-thread/1457463
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