100% Failed to connect to instance on 2 instance servers

This is 100% in a few ways. On one of my characters (VentingMyFrustration), if I login through London I get this 100% of the time:
2025/10/29 12:36:33 1260832078 890d9d96 [INFO Client 193704] Async connecting to lon.login.pathofexile.com:20487
2025/10/29 12:36:33 1260832156 890d9d13 [INFO Client 193704] Connected to lon.login.pathofexile.com in 15ms.
2025/10/29 12:36:36 1260834750 ca3a6990 [INFO Client 193704] Connecting to instance server at 213.163.85.200:6112
2025/10/29 12:36:57 1260855796 ca3a5114 [DEBUG Client 193704] Connect time to instance server was 0ms
2025/10/29 12:36:57 1260855796 aeceacbb [INFO Client 193704] Abnormal disconnect: Failed to connect to instance

If I try on Frankfurt, I get this:
2025/10/29 12:50:35 1261673609 890d9d96 [INFO Client 193704] Async connecting to fra.login.pathofexile.com:20488
2025/10/29 12:50:35 1261673656 890d9d13 [INFO Client 193704] Connected to fra.login.pathofexile.com in 0ms.
2025/10/29 12:50:41 1261679984 ca3a6990 [INFO Client 193704] Connecting to instance server at 170.23.140.204:6112
2025/10/29 12:50:41 1261680000 ca3a5114 [DEBUG Client 193704] Connect time to instance server was 16ms
2025/10/29 12:50:41 1261680031 1186a0e3 [DEBUG Client 193704] Client-Safe Instance ID = 829048971
2025/10/29 12:50:41 1261680031 1186a003 [DEBUG Client 193704] Generating level 33 area "1_3_town" with seed 1

Other characters randomly either have the same behavior or don't have the same behavior. It all depends if they try to connect to 213.163.85.200:6112.

If I logout from my character and try on London again, I get the exact same thing. All of my "cannot connect to instance" have been to one of two, either: 213.163.85.200:6112 OR 5.180.216.238:6112. Here is my trace to these two:
https://pastebin.com/YPcUQgXZ
https://pastebin.com/pShWQBZR
I eventually get hit by one of these two instances even if I continue playing on Frankfurt.

These instances seem to randomly appear in gameplay for me too, as I get random disconnects on location transitions. For example, doing a Lab trial, I got these instances as I was progressing through the trial:
69.41.173.167:6112 (airlock) - fine
23.109.220.223:6112 (room 1) - fine
67.58.99.41:6112 (boss 1) - fine
67.58.99.37:6112 (room 2) - fine
23.109.220.127:6112 (boss 2) - fine
5.180.216.238:6112 (room 3) - cannot connect to instance -> d/c -> failed trial

Any help on how to solve this? Maybe a way for me to just block those two? Since all other instances seem to be fine.
Last bumped on Oct 30, 2025, 6:35:52 AM
Also to be clear, not all characters experience this on London. For example:

2025/10/29 13:26:01 1263799828 890d9d96 [INFO Client 193704] Async connecting to lon.login.pathofexile.com:20487
2025/10/29 13:26:01 1263799859 890d9d13 [INFO Client 193704] Connected to lon.login.pathofexile.com in 0ms.
2025/10/29 13:26:07 1263805515 e03447a5 [INFO Client 193704] [SCENE] Set Source [(null)]
2025/10/29 13:26:07 1263805531 88a91042 [DEBUG Client 193704] Got Instance Details from login server
2025/10/29 13:26:07 1263805656 82998930 [INFO Client 193704] [SHADER] Delay: OFF
2025/10/29 13:26:07 1263805656 ca3a6990 [INFO Client 193704] Connecting to instance server at 173.233.129.172:6112
2025/10/29 13:26:07 1263805671 ca3a5114 [DEBUG Client 193704] Connect time to instance server was 0ms
2025/10/29 13:26:07 1263805671 1186a0e3 [DEBUG Client 193704] Client-Safe Instance ID = 3176270809
2025/10/29 13:26:07 1263805671 1186a003 [DEBUG Client 193704] Generating level 33 area "1_3_town" with seed 1

If it's not 213.163.85.200:6112 OR 5.180.216.238:6112 it's fine, even on London.
Last edited by ignas#6146 on Oct 29, 2025, 9:27:57 AM
I'm not a software engineer but I think it'd be nice if instead of a 20s timeout on attempting to connect to an instance server, you'd have a 10s timeout, try to connect to a different instance server.. and if that one fails after 10s, then you disconnect.
Or ping two instances and connect to the one that responds first.
Last edited by ignas#6146 on Oct 30, 2025, 4:47:46 AM
I'm having the same issue on any new character I roll on all of the EU servers but my older characters can play just fine.

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