Authentication account problem

Hello Support Team,

My name is Hernán Matías Vergara. A few weeks ago, my Steam account was hacked. After recovering it and changing my password, I can now log into Steam normally and even see my Path of Exile profile on your website.

However, when I try to launch the game through Steam, it asks me to create a new Path of Exile account, and it does not recognize my existing account. It seems that my Steam account is no longer correctly linked to my original Path of Exile account.

I’ve tried restarting Steam, reinstalling the game, and logging out/in multiple times, but the issue persists.
Could you please help me relink my Steam account to my existing Path of Exile profile or restore the correct authentication?

I can provide any additional details you need (Steam ID, account email, screenshots, etc.).

Thank you very much for your assistance and time.

Best regards,
Last edited by Sam_GGG#2420 on Oct 22, 2025, 2:09:08 PM
Last bumped on Oct 22, 2025, 2:09:42 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
https://www.pathofexile.com/forum/view-thread/1457463

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