Can’t message anyone but support?

New to this and not sure how it works. I try to message someone to trade items and it just says “You may only message the Support account at this time”
Last bumped on Oct 22, 2025, 11:12:10 AM
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Tcoupe#4724 wrote:
New to this and not sure how it works. I try to message someone to trade items and it just says “You may only message the Support account at this time”


Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
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Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
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Tcoupe#4724 wrote:
New to this and not sure how it works. I try to message someone to trade items and it just says “You may only message the Support account at this time”

Is this in relation to Path of Exile 1 or Path of Exile 2?

Do you have a character that is level 25 or higher on your account?



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Summoner#6275 wrote:
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What?
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.

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