Bugged POEAccount
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Hi support team,
Are you able to check my account please? I'm unable to use the support feature as the code generated in game is getting rejected. Error Message: This code was not generated on this account. Please log in to the correct account or generate a new code. Last bumped on Oct 19, 2025, 1:55:04 AM
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Hey there,
If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you. If you could please include your account name and 2-3 character names that would be greatly appreciated. Kind regards, Sian | |
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That's not your account being bugged - that's you having two different accounts.
Do you use the standalone client, Steam, or the Epic Games Store? GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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