network problem infinite latency

Good evenning,

Since last 2 months suddenly i have problem while connecting server.Before explaining the problem i love with my brother and i also gifted him poe2 early access key to play he tried to play the game 0.3 start.He had the same issues with me somehow we did not able to fix.The problem basicly happens whenver both of our computers are open.It sounds weird but yes whenever both computers are open we have this issue only in poe1 and poe2 any other games working butter smooth not even packet loss.The problem starts with almost infinite loading screens and end of the loading screen connecting game with infinite latency keeps rising character cant even move.Weird thing is whenever i log out and log in sometimes it fixes the problem i can connect the server butter smooth but after i teleport any other map or area it happens again stuck in loading screen.
Me and my brother using same rotuer with diffrent lan cables same internet connection.In the begining i tought problem is because he took game files from family scare with lan cable i deleted his files even with that still happens.
I slowly losing my mental health cant able to fix this please help me show me a way what should i do i really WANT TO PLAY PATH OF EXILE I AM ADDICTED. THANK YOU

Hi,

It's interesting that it happens only when you're both playing - that's a very helpful observation.

I'd be inclined to recommend this troubleshooting, and in this order;

• Disable your router's Quality of Service feature, if enabled https://www.poecommunity.help/miscellaneous/other/quality-of-service
• Perform a Power Cycle (I'm less confident this will help, but it's never not worth trying) https://www.poecommunity.help/miscellaneous/other/perform-a-power-cycle

If neither of those help, could you install MTR or WinMTR, and run a test the next time you experience the issue? https://www.poecommunity.help/information/server-connection

Thanks for reply

I will try also i have to correct this problem not happening while playing both of us this happens when both computers open using internet

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Sarno#0493 wrote:

Hi,

It's interesting that it happens only when you're both playing - that's a very helpful observation.

I'd be inclined to recommend this troubleshooting, and in this order;

• Disable your router's Quality of Service feature, if enabled https://www.poecommunity.help/miscellaneous/other/quality-of-service
• Perform a Power Cycle (I'm less confident this will help, but it's never not worth trying) https://www.poecommunity.help/miscellaneous/other/perform-a-power-cycle

If neither of those help, could you install MTR or WinMTR, and run a test the next time you experience the issue? https://www.poecommunity.help/information/server-connection

i just checked qos feature not able to open or close in my router i will contact to provider