Bug report reference 2681254135 character name DuLIp PSN LORDWAFFIE

I have completed a chaos trial with ten floors all the way to the end even going as far as placing 1 of the 3 chaos final boss runes in his door but my ascendancy points were not awarded even after interacting with the altar multiple times.I’ve run through it a few times already to finish and hate the idea of having to run it again based on a bug I can’t control pls pls help fix my issue.