Subject: Severe Connection Instability on São Paulo (BR - Latam) Server

Hello, thank you in advance for your attention.

I would like to report an issue I have been experiencing, which I know many other players on the São Paulo (BR - Latam) server are also facing.

In simple terms, the problem is that the connection to the server and its stability is completely random for us. I usually play alongside two friends, and it is impossible to coordinate a single instance where all three of us have stable latency.

When entering a map and generating an instance, my latency can range anywhere from 30ms to 150ms, or sometimes even 200ms. The most important detail here is that, regardless of which latency I get, if I do not perform any action with my character, it always stays at a low 20–30ms. However, most of the time (around 70% of the attempts), as soon as I start moving, my latency jumps to around 150ms. The only alternative I currently have is to generate multiple instances of the same map until I happen to get one with a stable 30ms, regardless of what I do.

It is very clear that my internet connection is stable and works perfectly fine outside the game. If the issue were on my side, generating multiple instances would not fix it, and I would experience constant instability. Additionally, there are many forum posts reporting the exact same issue on this server.

When Early Access first launched, the São Paulo server had the “IP bans” problem that only happened here, and although that was fixed after a few days, this latency issue has been occurring since Dawn of the Hunt and it makes the game extremely frustrating to play. Endgame content is practically impossible, since I cannot afford to keep generating infinite instances just to get a stable one. Ultimatum and Heist are also unplayable, because I completely depend on being lucky enough to fall into the 30% chance of having a stable instance — and in these cases I cannot simply exit and generate a new one.

To clarify again: this is an issue specific to this server, it affects many players, and there has been no solution for the past 8 months.

Thank you for your time, and I hope this can be addressed.

Im having the same issue in JPN server, I have good PC and good internet
but my latency will be always around 30~60
lowest setting ofc if that matter

Having the same issue for the same amount of time as specified by the original poster (At least 8 months or so).

I have done lots of testing in the last week since i really want to play this league.

Here are the results I (from my end) had in a nutshell:
-The problems happens when I connect to the IP range of 169.57.205.0/24 or 169.57.216.120/24
-There are no problems with the servers under the 185.41.141.0/24 and 43.152.104.0/24 IP ranges (hence why the original poster was able to reinstance until a good server was hit)
-The problems seems to worsen during peak usage times, with packet losses going as high as 20 to 30%, from 5~6pm to 11pm, but it has happened randomly throughout the day
-From the evidence I will send bellow, it is clear to me that this is caused by packet loss. The moments of apparent "high ping" are nothing but a reflex of lost packets.
-The problem seems to be happening at one of the following two hops in the network:"207-135-212-19.seaborn.net" OR "as36351.saopaulo.sp.ix.br" (IP address 187.16.220.213). Losses after those are probably due one of those two being faulty.

I have tried, with very little success, to contact many of the network providers that are shown on these logs, in hopes someone would help even without an actual support contract, but it is only really possible to demand fixes if you (GGG) is interested in solving this issue.

I think I have done as much as I could. Right now, im hoping that you guys will fix this issue because I really want to play some poe2.

Thank you!

Here are the more detailed logs I have with client.log info corelated to the WinMTR logs(in html format) for each location:

Server IP 185.41.141.69 - WORKING PROPERLY
"2025/09/02 20:26:03 2683218 91c6ccb [INFO Client 448] Connecting to instance server at 185.41.141.69:21360"
WinMTR output
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 0</td> <td> 0</td> <td> 3</td> <td> 1</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 1</td> <td> 6</td> <td> 80</td> <td> 4</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 2</td> <td> 5</td> <td> 40</td> <td> 7</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 3</td> <td> 4</td> <td> 7</td> <td> 4</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 3</td> <td> 6</td> <td> 34</td> <td> 10</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 4</td> <td> 6</td> <td> 45</td> <td> 5</td></tr>
<tr><td>189.91.113.37</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 5</td> <td> 9</td> <td> 45</td> <td> 5</td></tr>
<tr><td>192.168.108.77</td> <td> 46</td> <td> 96</td> <td> 52</td> <td> 0</td> <td> 18</td> <td> 101</td> <td> 17</td></tr>
<tr><td>189.91.106.64</td> <td> 47</td> <td> 95</td> <td> 51</td> <td> 13</td> <td> 16</td> <td> 39</td> <td> 15</td></tr>
<tr><td>189.91.106.65</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 11</td> <td> 15</td> <td> 50</td> <td> 12</td></tr>
<tr><td>172.30.223.100</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 11</td> <td> 12</td> <td> 19</td> <td> 12</td></tr>
<tr><td>172.30.225.98</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 11</td> <td> 15</td> <td> 62</td> <td> 15</td></tr>
<tr><td>.</td> <td> 0</td> <td> 266</td> <td> 266</td> <td> 11</td> <td> 12</td> <td> 16</td> <td> 12</td></tr>
</table></body></html>


Server IP 169.57.205.187 - MASSIVE PACKET LOSS
"2025/09/02 20:15:18 2038593 91c6ccb [INFO Client 448] Connecting to instance server at 169.57.205.187:21360"
WinMTR output
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 0</td> <td> 0</td> <td> 5</td> <td> 0</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 1</td> <td> 6</td> <td> 86</td> <td> 6</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 2</td> <td> 5</td> <td> 35</td> <td> 5</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 3</td> <td> 4</td> <td> 11</td> <td> 4</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 4</td> <td> 7</td> <td> 54</td> <td> 7</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 4</td> <td> 8</td> <td> 47</td> <td> 8</td></tr>
<tr><td>198.18.4.29</td> <td> 0</td> <td> 881</td> <td> 881</td> <td> 4</td> <td> 5</td> <td> 15</td> <td> 7</td></tr>
<tr><td>207-135-212-26.seaborn.net</td> <td> 45</td> <td> 319</td> <td> 177</td> <td> 11</td> <td> 12</td> <td> 15</td> <td> 11</td></tr>
<tr><td>as36351.saopaulo.sp.ix.br</td> <td> 8</td> <td> 679</td> <td> 627</td> <td> 16</td> <td> 18</td> <td> 54</td> <td> 19</td></tr>
<tr><td>ae5.cbs01.eq02.sao02.networklayer.com</td> <td> 18</td> <td> 529</td> <td> 439</td> <td> 17</td> <td> 19</td> <td> 35</td> <td> 21</td></tr>
<tr><td>ae0.dar04.sao01.networklayer.com</td> <td> 9</td> <td> 668</td> <td> 613</td> <td> 17</td> <td> 19</td> <td> 50</td> <td> 19</td></tr>
<tr><td>8b.76.740d.ip4.static.sl-reverse.com</td> <td> 7</td> <td> 696</td> <td> 648</td> <td> 17</td> <td> 20</td> <td> 70</td> <td> 20</td></tr>
<tr><td>po1002.fcr01a.sao01.networklayer.com</td> <td> 11</td> <td> 632</td> <td> 568</td> <td> 17</td> <td> 19</td> <td> 28</td> <td> 20</td></tr>
<tr><td>bb.cd.39a9.ip4.static.sl-reverse.com</td> <td> 7</td> <td> 708</td> <td> 663</td> <td> 17</td> <td> 18</td> <td> 30</td> <td> 17</td></tr>
</table></body></html>


Server IP 169.57.216.120 - MASSIVE PACKET LOSS
"2025/08/31 16:03:53 26450765 91c6ccb [INFO Client 12608] Connecting to instance server at 169.57.216.120:21360 "
WinMTR output
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 0</td> <td> 0</td> <td> 33</td> <td> 1</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 1</td> <td> 7</td> <td> 112</td> <td> 3</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 2</td> <td> 5</td> <td> 43</td> <td> 4</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 3</td> <td> 5</td> <td> 41</td> <td> 4</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 4</td> <td> 8</td> <td> 45</td> <td> 8</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 563</td> <td> 563</td> <td> 4</td> <td> 8</td> <td> 58</td> <td> 8</td></tr>
<tr><td>198.18.4.29</td> <td> 1</td> <td> 551</td> <td> 548</td> <td> 4</td> <td> 7</td> <td> 93</td> <td> 8</td></tr>
<tr><td>207-135-212-26.seaborn.net</td> <td> 39</td> <td> 222</td> <td> 136</td> <td> 0</td> <td> 13</td> <td> 22</td> <td> 13</td></tr>
<tr><td>as36351.saopaulo.sp.ix.br</td> <td> 14</td> <td> 366</td> <td> 316</td> <td> 13</td> <td> 15</td> <td> 73</td> <td> 13</td></tr>
<tr><td>ae5.cbs02.eq02.sao02.networklayer.com</td> <td> 19</td> <td> 323</td> <td> 262</td> <td> 0</td> <td> 16</td> <td> 83</td> <td> 19</td></tr>
<tr><td>ae1.dar03.sao01.networklayer.com</td> <td> 18</td> <td> 332</td> <td> 273</td> <td> 14</td> <td> 17</td> <td> 76</td> <td> 16</td></tr>
<tr><td>85.76.740d.ip4.static.sl-reverse.com</td> <td> 16</td> <td> 350</td> <td> 296</td> <td> 14</td> <td> 17</td> <td> 70</td> <td> 16</td></tr>
<tr><td>po1003.fcr01a.sao01.networklayer.com</td> <td> 17</td> <td> 342</td> <td> 286</td> <td> 13</td> <td> 16</td> <td> 114</td> <td> 15</td></tr>
<tr><td>78.d8.39a9.ip4.static.sl-reverse.com</td> <td> 19</td> <td> 326</td> <td> 266</td> <td> 13</td> <td> 15</td> <td> 29</td> <td> 16</td></tr>
</table></body></html>

Server IP 169.57.205.40 - MASSIVE PACKET LOSS
"2025/09/02 21:18:06 5806609 91c6ccb [INFO Client 448] Connecting to instance server at 169.57.205.40:21360 "
WinMTR output
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 0</td> <td> 0</td> <td> 9</td> <td> 0</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 1</td> <td> 6</td> <td> 114</td> <td> 3</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 2</td> <td> 5</td> <td> 47</td> <td> 3</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 3</td> <td> 5</td> <td> 16</td> <td> 6</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 3</td> <td> 7</td> <td> 45</td> <td> 5</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 4</td> <td> 8</td> <td> 41</td> <td> 5</td></tr>
<tr><td>198.18.4.29</td> <td> 0</td> <td> 562</td> <td> 562</td> <td> 4</td> <td> 6</td> <td> 15</td> <td> 5</td></tr>
<tr><td>207-135-212-19.seaborn.net</td> <td> 48</td> <td> 194</td> <td> 101</td> <td> 12</td> <td> 13</td> <td> 16</td> <td> 14</td></tr>
<tr><td>as36351.saopaulo.sp.ix.br</td> <td> 13</td> <td> 383</td> <td> 337</td> <td> 0</td> <td> 19</td> <td> 58</td> <td> 19</td></tr>
<tr><td>ae5.cbs02.eq02.sao02.networklayer.com</td> <td> 14</td> <td> 370</td> <td> 321</td> <td> 17</td> <td> 20</td> <td> 33</td> <td> 21</td></tr>
<tr><td>ae1.dar03.sao01.networklayer.com</td> <td> 13</td> <td> 371</td> <td> 323</td> <td> 0</td> <td> 20</td> <td> 59</td> <td> 18</td></tr>
<tr><td>87.76.740d.ip4.static.sl-reverse.com</td> <td> 10</td> <td> 406</td> <td> 366</td> <td> 0</td> <td> 20</td> <td> 42</td> <td> 19</td></tr>
<tr><td>po1004.fcr01a.sao01.networklayer.com</td> <td> 13</td> <td> 382</td> <td> 336</td> <td> 0</td> <td> 19</td> <td> 29</td> <td> 19</td></tr>
<tr><td>28.cd.39a9.ip4.static.sl-reverse.com</td> <td> 11</td> <td> 398</td> <td> 356</td> <td> 0</td> <td> 19</td> <td> 27</td> <td> 18</td></tr>
</table></body></html>

Server IP 185.41.141.69 - WORKING PROPERLY
2025/09/02 21:42:07 7247640 91c6ccb [INFO Client 448] Connecting to instance server at 185.41.141.69:21360
WinMTR ooutput
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 0</td> <td> 0</td> <td> 12</td> <td> 1</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 1</td> <td> 6</td> <td> 86</td> <td> 3</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 2</td> <td> 5</td> <td> 46</td> <td> 4</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 3</td> <td> 4</td> <td> 12</td> <td> 4</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 3</td> <td> 7</td> <td> 61</td> <td> 5</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 4</td> <td> 8</td> <td> 70</td> <td> 25</td></tr>
<tr><td>189.91.113.37</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 5</td> <td> 9</td> <td> 61</td> <td> 8</td></tr>
<tr><td>192.168.108.77</td> <td> 39</td> <td> 306</td> <td> 187</td> <td> 13</td> <td> 17</td> <td> 106</td> <td> 14</td></tr>
<tr><td>189.91.106.64</td> <td> 50</td> <td> 262</td> <td> 131</td> <td> 13</td> <td> 15</td> <td> 34</td> <td> 13</td></tr>
<tr><td>189.91.106.65</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 11</td> <td> 15</td> <td> 106</td> <td> 14</td></tr>
<tr><td>172.30.223.100</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 11</td> <td> 13</td> <td> 19</td> <td> 14</td></tr>
<tr><td>172.30.225.98</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 11</td> <td> 15</td> <td> 67</td> <td> 15</td></tr>
<tr><td>.</td> <td> 0</td> <td> 775</td> <td> 775</td> <td> 11</td> <td> 13</td> <td> 19</td> <td> 14</td></tr>
</table></body></html>

Server IP 169.57.216.133 - Small Packet loss
"2025/09/02 22:48:32 11232625 91c6ccb [INFO Client 448] Connecting to instance server at 169.57.216.133:21360 "
WinMTR output
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dsldevice.lan</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 0</td> <td> 0</td> <td> 3</td> <td> 1</td></tr>
<tr><td>10.4.245.255</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 1</td> <td> 6</td> <td> 83</td> <td> 4</td></tr>
<tr><td>10.4.249.198</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 2</td> <td> 6</td> <td> 45</td> <td> 4</td></tr>
<tr><td>10.76.5.2</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 3</td> <td> 5</td> <td> 9</td> <td> 6</td></tr>
<tr><td>10.76.4.1</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 4</td> <td> 7</td> <td> 40</td> <td> 9</td></tr>
<tr><td>10.69.10.1</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 4</td> <td> 7</td> <td> 46</td> <td> 8</td></tr>
<tr><td>198.18.4.29</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 4</td> <td> 6</td> <td> 10</td> <td> 6</td></tr>
<tr><td>207-135-212-241.seaborn.net</td> <td> 22</td> <td> 180</td> <td> 141</td> <td> 11</td> <td> 13</td> <td> 15</td> <td> 11</td></tr>
<tr><td>as36351.saopaulo.sp.ix.br</td> <td> 1</td> <td> 319</td> <td> 316</td> <td> 16</td> <td> 19</td> <td> 71</td> <td> 18</td></tr>
<tr><td>ae5.cbs02.eq02.sao02.networklayer.com</td> <td> 1</td> <td> 327</td> <td> 326</td> <td> 17</td> <td> 20</td> <td> 36</td> <td> 19</td></tr>
<tr><td>ae1.dar03.sao01.networklayer.com</td> <td> 1</td> <td> 319</td> <td> 316</td> <td> 18</td> <td> 20</td> <td> 44</td> <td> 19</td></tr>
<tr><td>83.76.740d.ip4.static.sl-reverse.com</td> <td> 1</td> <td> 327</td> <td> 326</td> <td> 18</td> <td> 21</td> <td> 40</td> <td> 24</td></tr>
<tr><td>po1002.fcr01b.sao01.networklayer.com</td> <td> 1</td> <td> 327</td> <td> 326</td> <td> 18</td> <td> 19</td> <td> 22</td> <td> 19</td></tr>
<tr><td>85.d8.39a9.ip4.static.sl-reverse.com</td> <td> 0</td> <td> 330</td> <td> 330</td> <td> 17</td> <td> 19</td> <td> 23</td> <td> 19</td></tr>
</table></body></html>

I have posted another report with a similar title for some extra exposure, i hope that helps drawing their attenttion!