Purchase issue
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Grinding gear i would love to get back into the poe2 saddle so i would love this issue to be resolved: my issue summarised
I originally bought the game on psn; mtx went to steam sub account Rileyy#3047 They no longer even showed Got refund from psn. Now; I want to repurchase on ps5 Mtx still show on steam account, but show a playstation logo with “1000” by it. My steam account is rileyy#3047 The king of faridun pack also shows in my mtx transactions on the same account. I should not have these as i got a refund. But my original intended account to get these is rileybde#9932 Which is my ps5 account. So if i rebuy, do i risk my account being banned for the original refund, because i refunded and i do not want my account to be affected because i still have the mtx on another account associated with my ps5 (my steam sub account) so i want to have all the benefits of this pack removed as it still shows on my transactions and in my points on my steam account, but next to a psn logo. MASSIVE EMPHASIS: i got a refund from sony months ago, so on the steam account despite being wrong account I shouldn’t see the items or currency there. I wanted to sort this before i rebuy on playstation. Last bumped on Aug 14, 2025, 2:37:36 PM
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I emailed about this also with screenshots to show what i am talking about.
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" Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can! We appreciate your patience. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible! Need help with something? Feel free to email us: support@grindinggear.com
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Hi, has any progress been made on my issue?
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Sorry to spam but is there any progress on my issue as its been 2-3 days of nothing other than being told to wait.
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They don’t discuss the status of tickets on the forum.
It’s worth noting that if you’ve been sending similar emails, each one will be resetting your ticket’s position in the queue - tickets pending staff input are ordered based on the date of the last update. |
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