The map 'The Manor Ramparts' does not load on cruel difficulty on PS5 Pro

Hello,

First of all, I apologize if my English is not the best. I do not speak English natively, so this text is written in Spanish and translated with Google Translate.

The problem I've had is that my progress has been blocked in Act 4. I entered the map from the previous one and got stuck on the loading screen of the map 'The Manors Rampant'. The issue is that the loading screen stays there and doesn't advance from that point. I also can't go back in any way.

It happened to me with a seasonal character, but I tried to enter with a standard league character to check if it was a character problem and it got stuck too. So now I can't play with any of the characters. I have restarted the game, uninstalled and reinstalled it, changed the graphics modes from the character selection menu, forced different servers, and none of that has worked. When I try to play, it gets stuck on the map loading screen and doesn't advance. I play on PS5 Pro.

I hope they can fix the problem soon.

A greeting.