People join the wrong instance of my hideout

Hey there,
I've recently noticed that a lot of times when people come to trade by clicking "visit hideout" they join the wrong instance.
Just now I was clearing up my inventory in my hideout and got a trade request. I invited this person and he accepted.
Then they went to my hideout but joined a different instance somehow.

Is there a reason for why this happens?
Last bumped on Jul 15, 2025, 9:06:08 AM
Huh.

I'd be curious if this is reproducible 1) if at the game's sign in screen you specifically choose a different preferred gateway, and, 2) you do that tomorrow (or later).

The only initial thought I have is that sometimes people will get bounced to "nearby" gateways because their preferred gateway has reached capacity and can no longer create new instances on it. I imagine each gateway has both a cap on the number of instances they can sustain and on the raw number of players they have connected to them at any one time. That's why I think it would be revealing if - after your hideout instance times-out and is deleted - you try reproducing this on another gateway. If I'm right, you won't be able to reproduce it on that other gateway, and the problem should be solved for the original gateway in a week or two.
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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Sarno#0493 wrote:
Huh.

I'd be curious if this is reproducible 1) if at the game's sign in screen you specifically choose a different preferred gateway, and, 2) you do that tomorrow (or later).

The only initial thought I have is that sometimes people will get bounced to "nearby" gateways because their preferred gateway has reached capacity and can no longer create new instances on it. I imagine each gateway has both a cap on the number of instances they can sustain and on the raw number of players they have connected to them at any one time. That's why I think it would be revealing if - after your hideout instance times-out and is deleted - you try reproducing this on another gateway. If I'm right, you won't be able to reproduce it on that other gateway, and the problem should be solved for the original gateway in a week or two.


it's happened a couple times this league. kind of at random. the instance they join is still the same server that I'm in though. I don't know if they're in Milan as well or not regarding reproducability.
Yeah, I've been seeing this happen all throughout 3.25 and 3.26.

Australia Realm.

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