server crash with Enlighten Support

Hello, I am a player from the Taiwan server, and I would like to report an interesting bug.

I'm not sure if you are aware of this, but there is an issue with "server disconnection" on the Taiwan Steam servers. When this issue occurs, players are disconnected from the map in the game, and all remaining portals disappear. Any progress in the map, whether it's gold, items, or anything else, is reset to the state before entering the portal. Additionally, the map and the scarabs used to open it are also lost.

I believe that many players on the Taiwan Steam server can relate to this issue.

Personally, I have been relatively lucky with this issue, as it has only occurred around four times this season. However, two of these incidents were quite memorable and interesting.

Both times, the disconnection happened within 10-20 seconds after I obtained the "Enlighten Support" gem. Just a moment ago, I saw "Enlighten Support" drop on the ground and picked it up. I thought to myself, "I'm probably going to disconnect," and sure enough, I did (laughs).

Note: I did manage to successfully obtain "Enlighten Support" once, but I quickly opened a portal and returned to my hideout the moment I picked it up.

I'm not sure if you are currently working on fixing these unexpected disconnection issues, but it doesn't seem like it's a priority for you. Your last hotfix was nearly a month ago.

I'm also unsure if this problem occurs on your original servers, but I hope this isn't the attitude game developers should have. You've succeeded in earning the title of a POElike game, but it feels like you're starting to abandon your original spirit.

post it in bug reports?

what you are describing is an instance crash (FYI steam servers are just PoE servers with a different method of login authentication) you also speak like it is an issue for Taiwan but something like this would be global

An instance crash would not be because of something like enlighten dropping or being picked up...something like that would be widely reported, and as far as i know it has no effect on instance stability.

Equipping it could, using it with a unique skill support combo could but just picking it up? no

I think the most important thing to express is this:
This game doesn't seem to record players' items in real-time. If the server crashes, all items that a player has acquired will not be saved.
What I mean is that when you "pick up" or "drop" an item, theoretically, the server should record it, right?
But clearly, in such a server crash event, this is not the case.
In other words, in the current version of the game, your progress is only saved when you safely return to your hideout or village under a stable connection.
I'm reporting this issue because I believe this method of server recording could easily be exploited in some situations, which I think an engineer would understand.

The analogy regarding 'Enlighten Support' refers to crashes I’ve experienced during my gameplay.
I’m certainly not suggesting that picking up Enlighten Support causes crashes.
There’s a "survivorship bias" in this situation for players.
You won’t remember how many chaos orbs you picked up when you crash, but you might recall how many divine orbs you lost.
It just so happens that in my case this season, it’s always been Enlighten Support that I’ve lost.
This issue only started occurring in the past two seasons. I’ve been playing since the "Ambush and Invasion League", and I’ve participated in over 90% of the seasons.
I didn’t play much last season, so I didn’t have such a bad experience.

I understand that the Taiwan server is independent of Steam and doesn’t connect to the international servers.
I’m not sure if players on the international servers are experiencing the same crashes.
So far, my guild has around 4-5 active members online.
In the Settlers league, I hear my friends complain about crashes every week.
And I always say, “When you lose an item worth more than an Enlighten Support, we can talk about it.”

Thanks to Jenn_GGG for moving this post to the appropriate forum.