Game is crashing hard, can't input name / password

Hi, all.
Windows 10 with the Intel Gen 14 processor.

I recognized the problem so I went to my techies and got the fix for the issue. (Bios update)

And now I can't log into POE.
I have no problems with any other games or programs, but when I try to get online it crashes before I have a chance to input my user name or password.

The ONLY change I've had is to update the BIOS to prevent the CPU from being damaged.

So I need advice from a techie: What might I need to change in BIOS to run the game?
Newevil

As a side note, Event viewer gives me this information:

Log Name: Application
Source: Application Error
Date: 8/12/2024 6:22:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Joseph-PC
Description:
Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66b2b14c
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4717, time stamp: 0x16b0a901
Exception code: 0xe0000001
Fault offset: 0x000000000003b699
Faulting process id: 0x3050
Faulting application start time: 0x01daed1f4b0f4c23
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c08f8825-fcdf-4819-b187-3807166e9cb7
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-08-13T01:22:45.7624040Z" />
<EventRecordID>264307</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Joseph-PC</Computer>
<Security />
</System>
<EventData>
<Data>PathOfExile.exe</Data>
<Data>0.0.0.0</Data>
<Data>66b2b14c</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.4717</Data>
<Data>16b0a901</Data>
<Data>e0000001</Data>
<Data>000000000003b699</Data>
<Data>3050</Data>
<Data>01daed1f4b0f4c23</Data>
<Data>C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>c08f8825-fcdf-4819-b187-3807166e9cb7</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Same issue here. I was on the game just fine earlier today, even after the patch. I restarted the PC for windows updates and now I can't get on the game. It loads into the gateway select screen and crashes after a couple seconds.

Sometimes on crash it will show a quick error box of "Error loading type Metadata/..." and give some random file path/name that's different each time.

I've tried reinstalling the game, deleting cache folder in %appdata%, deleting Path of Exile folder under My Games, and switching settings on my graphics software.

Now I'm going to try upgrading to Windows 11 since I've been putting that off anyways, maybe it'll make a difference?


My event viewer log looks nearly identical to yours btw:



EDIT: FIXED the problem for myself. I'm now in game after underclocking my intel 13th gen i9-13900K from default speed of 55x to 52x using the intels extreme tuning utility. There's a huge warning to anyone toying with clock speed as you void the warranty and can damage your PC, up to you if you want to give it a shot.

Hey, thanks for the response.
I tried to do this but I don't have the CPU (a K series?) needed for the program to work.
it IS worth thinking about.

I have FINALLY fixed (I hope) my problems.

This required me to manually change my bios performance core ratio and optional core ratio from AUTO to 40.

So I am done whining for now.

For now. :P

Newevil