Lagspike - lost map and progress

I started a map The Purifier several minutes ago
Killed the boss, got a credit "Whitnessed by a Maven", then continued cleaning the map
Then lagspike (15k ping and been growing - usually I have 10ms ping at the Moscow (RU) server) happened in the middle of battle and I pressed Alt+F4
Instantly logged back, went to Hideout and what I've seen:
No any portals to the Defiled Cathedral (where Purifier was)
No loot from boss or map (several items + fragment) in the inventory
No Purifier credits for the Maven's invitation
I checked my bank in hope that it were some kind of roll back and my map is in the bank - no way, map were gone too!

I am seriously upset from this
What if it was a way harder content?
Auctioneer House - is a MUST!
Last edited by SilverWF on May 26, 2024, 7:59:06 PM
Last bumped on May 27, 2024, 9:30:29 AM
So when I would recieve my lost map back, please?
Auctioneer House - is a MUST!
Hey there,

I'm afraid that we're unable to restore items under any circumstances, for a variety of reasons. I understand that these situations can be very frustrating, especially if powerful items are lost. You can find more information about this policy outlined on our website here: https://www.pathofexile.com/support
[Removed by Support]

ok, but how is your backup system even works?

Why my progress weren't saved? It wasn't 5 seconds - it was several minutes, more likely 10

Don't you think you should check something there?
Auctioneer House - is a MUST!
Last edited by CoryA_GGG on May 27, 2024, 9:34:35 AM

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