help with my account

hello.
My name is Angelo, owner of the account xxdebastadorxx
in the game pat of exile.
It's been 3 days now without hearing a response from me.
I tell you, three days ago the game closed and when I logged in again, a couple of minutes passed, when I entered the game it appeared at zero, there were no characters or anything.
That's why I'm contacting you, and if you can help me please.
This is my friend and my carácter with their levels

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