My character is gone

I accessed the official website today and was instructed to log in, so I entered my account information.
All my characters is gone and the game is completely new.
I bought the stash. I want it back.
Hey there, I'm sorry to hear that! If you have not done so already, please email us at support@grindinggear.com so we can look into this matter for you.
Thanks for the reply.
I sent mail.

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