Change location

Good Day GGG Support,

Sometimes i get a notification when logging in, that it is from a new location. Usually i have to then unlock the account ´because it has been accesed from a different location. How do i change my location to my Current Adress.

Kind regards.
Last bumped on May 6, 2024, 12:12:34 AM
This happens when your ISP assigns you another IP address for your internet connection, it does not relate to your physical location. It is a security feature to help protect your account.
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I do not and will not use TFT.
Gaming Granny :D
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do you have comcast? this has been happening to me since feb.
started happening when i got an email about them changing lines or something.
it really is annoying...
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Darrion_DEX wrote:
Good Day GGG Support,

Sometimes i get a notification when logging in, that it is from a new location. Usually i have to then unlock the account ´because it has been accesed from a different location. How do i change my location to my Current Adress.

Kind regards.


The problem you are experiencing may be that your IP is changing slightly each time you log in, so the system thinks you are in another location. We are able to disable the unlock code feature for your account, however, this would leave your account at risk to unauthorised users and potentially result in the loss of your items or characters.

If you wish to have this security feature disabled please contact support@grindinggear.com so we can look into this further.
Allright, then id like it to stay as it is.

Kind regards,
Darrion_DEX

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