Разззззз

I had a problem, a disaster occurred, I did not keep up with the situation and my girl divided the character by entering the map, I did not want this to happen, I spent a lot of time on progress - this error was not my fault it was without my asking, please help me return the persanage - after she went to her card was killed by a mob, after which it led to an exit to the main menu and the character turned gray - you can not interact with him, please help me

I suspect that his Occultist went into a Valdo's puzzle box map with characters sent to the Void on death. It will not be restored.