Account issue (ip error banned)

Hi POE team,

I am a Path of Exile player, username is Clinkz343. Today, when I logged into the game again, I found that I could not log in. The system showed that the IP address was banned. I don’t understand why my account was banned. I hope your team can help me with the problem. Thank you.

Kind regards
Last bumped on Jan 19, 2024, 12:28:43 AM
You will need to email support@grindinggear.com about this.

Email them from the email account that is linked to your PoE account, together with the account name and the names of a couple of your characters.

Nothing can be done via the forum.
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I do not and will not use TFT.
Gaming Granny :D
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Hi Clinkz343, as xjjanie has mentioned please contact us at suppport@grindinggear.com so that we can look into this further for you. Please also include your account name and a few character names. :)
I have already sent an email and got a reply immediately. This problem has been solved. Thank you for your help! XD
Last edited by Clinkz343 on Jan 19, 2024, 12:28:59 AM

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