Help and Information - All My Characters Disappeared When I Linked My Account to Steam - Forum

Just linked my account from pathofexile.com to steam. Then tried to DM someone from on trade page. Could not DM anyone so, I restarted POE. Now all my characters are gone from both the standard league and affliction. Help! Last bumped on Jan 20, 2024, 8:36:50 PM	Posted by BlakeLupa on Jan 16, 2024, 9:08:38 PM Quote this Post
Hey BlakeLupa, I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you? If you could please include your account name and 2-3 character names that would be greatly appreciated. :) Need help with anything? Feel free to contact us at: support@grindinggear.com :)	Posted by ThomasK_GGG on Jan 16, 2024, 9:11:11 PM Grinding Gear Games Quote this Post
OK I sent the email. Do you know how long before it is fix. Or how linking an account can delete everything? Started play and character up just to see if my tabs and item are there. Wont care if it gets deleted.	Posted by BlakeLupa on Jan 16, 2024, 9:30:39 PM Quote this Post
Yeah I got my account back, but I still need to DM people from trade. Any ideas how I link without losing everything!	Posted by BlakeLupa on Jan 16, 2024, 9:47:10 PM Quote this Post
Hey BlakeLupa, You should be able to add your Steam account to your Main Path of Exile account by going to your Manage Connections page while logged into the website on your main account. You can find this here: https://www.pathofexile.com/my-account/connections Need help with anything? Feel free to contact us at: support@grindinggear.com :)	Posted by ThomasK_GGG on Jan 16, 2024, 9:51:08 PM Grinding Gear Games Quote this Post
" ThomasK_GGG wrote: Hey BlakeLupa, You should be able to add your Steam account to your Main Path of Exile account by going to your Manage Connections page while logged into the website on your main account. You can find this here: https://www.pathofexile.com/my-account/connections That is how this all started! I went to that link. Hit the connect steam account button. Next I logged into steam via the web page. Got the confirmation email. " Your request to connect your Path of Exile account with your Steam account has been received. Please visit the following URL to complete the request: Went to the site to confirm. Hit yes. And poof no more steam characters! I'm scared to do it again. I don't remember play POE via the web page. Do I need to play via the POE website first? Last edited by BlakeLupa on Jan 16, 2024, 10:00:47 PM	Posted by BlakeLupa on Jan 16, 2024, 9:57:23 PM Quote this Post
" BlakeLupa wrote: " ThomasK_GGG wrote: Hey BlakeLupa, You should be able to add your Steam account to your Main Path of Exile account by going to your Manage Connections page while logged into the website on your main account. You can find this here: https://www.pathofexile.com/my-account/connections That is how this all started! I went to that link. Hit the connect steam account button. Next I logged into steam via the web page. Got the confirmation email. " Your request to connect your Path of Exile account with your Steam account has been received. Please visit the following URL to complete the request: Went to the site to confirm. Hit yes. And poof no more steam characters! I'm scared to do it again. I don't remember play POE via the web page. Do I need to play via the POE website first? Hi there, In this case you will need to log into the website via Steam with the sign in with Steam option. Once you have logged in via Steam you can add an email address to your account at https://www.pathofexile.com/my-account/connections if you would like to log into the website via an email. You should then be able to message people or use the Trade site.	Posted by Timothy_GGG on Jan 20, 2024, 8:36:50 PM Grinding Gear Games Quote this Post