I can't see my characters

I can't see my characters on the official game website. Of course, I clicked log in via STEAM. I contacted support via email, but they don't respond
Last bumped on Jan 14, 2024, 6:23:44 PM
Hi there,

Could you please double check you have logged into the correct account? If you have sent us an email at support@grindinggear.com we will respond as soon as possible, we apologise for any delays.
My PoE nickname is Misieoddaj, and character name is Misieoddaj. I Tried disconnecting my PoE account from Steam account and reconnecting it, but it didn't help.

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