Voidborn Reliquary Key loggeed me out and portals gone!

Hi GGG Support team,

Yesterday I got really frustrated with the situation described below. I got droped a Voidborn Reliquary Key, opened it in my map device and as soon as I was about to click in the vault I got logged out from game. I logged back in and portals were gone!!!
I do not play 12 hours a day to get tons of loot like other folks but I when I play I want to have fun and this kind of situation is NOT fun at all.
Is there something that can be done to solve this?
I am sure that you can check logs to assure that I did not get anything from it and why portals were gone, preventing me to get in ther as soon as I relogged.

Thank you and have a nice day.

Nope, you wont get it back.
Keep grinding, Exile.