Reported hacked account - now it's locked.
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Today morning I realized my account has been hacked and I lost most of my valuable items.
I immediately contacted support and they locked my account to preven further damage and told me to check my pc, change password etc. I finished doing that over 14h ago, I sent them e-mail and asked to unlock my account so I could play again but there is zero response from them. Can someone tell me what to do next? Last bumped on Jan 8, 2024, 3:41:02 PM
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Hey there,
I am sorry to hear that! If you have responded via email, the relevant team members will be sure to get back to you as soon as possible to assist further! |
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Honestly,after seeing on rediit post from some guy who has the same issue and his account locked for 3 days this doesn't look good.
It took 10 min to answer my hack report and it's really strange I got no further information of any kind since then |
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It's been already 5 days since you lokced my account for no real reason.
I don't know what's going on but this is not the kind of support you have are known for... |
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I apologise for the delay in reply. We are currently working through a large backlog of Support requests, however, please rest assured that we have Support staff working around the clock to respond to everyone as soon as we are able to.
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