Unrightfully Banned

Hi,
Been blasting through PoE for the last couple of weeks on my main account Kojimba228 - got two characters SRS Guardian and Arc Galvanic Field Inquisitor.
It was lots of fun, after about 50 hours I finally got to install some proper item filters, traded for two items (one unique ring and a 6L) and installed Awakened PoE Trade.
About 60 hours in and I`m getting banned for "Breaching Terms of Service" - no idea what I did wrong.
Messaged to Ban Appeals email - no answer, messaged to support - they said they have passed my info for review and it`s been a couple of days now and I have received 0 updates.
Again, I did not RMT or done any shady stuff. The only things I can suppose flagged my account are trading for 2 items (1 chaos orb each afaik) and me fully reinstalling PoE (like removing cached shaders and stuff like that) due to my rig being outdated and the performance being in the trash.
And all of this right before New Years.
Now, I understand that everyone has a life to live and support/ban appeal team can`t answer everyone and it`s the last week of 2023 and all that, but would it really take that much time to just provide some clarity on what`s happening with my appeal case? Not talking about any sort of ruling or resolving the issue - just some feedback/updates via email, nothing more.
Please, somebody from GGG support, take a look at my case.
PoE has been the ARPG (albeit very complex) I`ve been looking for for a very long time.

Thanks