Banned for breaching section 7 of the TOS act - Have not done anything
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Hi, so I'm writing this to hopefully reach someone that can help me.
My account - Gerriscott My hours - 2.2k on steam Multiple supporter pack on the account including void born and some of the 480 dollar packs. I have spent a lot of time over the past 4 years playing POE and have enjoyed every moment, On the 21st of December I was hit with a ban "banned by an Administrator" like I'm sure others i assumed this was a mistake and that i have been banned as a casualty of the so called BAN WAVE that happens every now and again. today on the 28th of decemeber 2023 i have been greeted with a email stating. [Removed by Support] im writing on this forum because i have no other avenue to voice this im not a big streamer and nor do i know any personally. I have not the slightest idea on why i have been banned I DO NOT use any 3rd party Sofware's other than "awakend poe" and "path of building" i do not have any macros i know people use scroll wheel etc i do not. I play the game completely legitimately have 2000 deaths of my sofcore character this league - yes im bad I have done nothing to warrant a ban and have exhausted all other avenues to get this looked into. I would apricate some response on here by a member of the ggg team and not a bot as it seems that is the only response im getting currently. any further information i will provide but I cannot stomach losing an account i have invested so much time and money into over seemingly a mistake. thanks in advance. Last edited by Jenn_GGG on Dec 28, 2023, 4:11:29 AM Last bumped on Dec 28, 2023, 6:22:55 AM
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Hey there, my apologies but we are unable to discuss account related issues on the forums. Please contact us at support@grindinggear.com if you have any questions. If you have already contacted us, please wait for a reply; as mentioned we are currently working through a large number of support requests, but we'll get back to you as soon as we can.
Need help with anything? Please contact us at support@grindinggear.com for assistance :)
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I appricate you are busy and frankly I'm done wishing for a fast reply but as stated in the post I have been emailed and the results of that email chain were as follows
[Removed by Support] This is why I'm creating this post! It seems that I have been "reviewed" but i can say with 100 percent certainty that I have done nothing breaking the tos so is there anyone at ggg that can advise or help me Last edited by Jenn_GGG on Dec 28, 2023, 4:10:29 AM
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Is there any update, on anyone that can help me as the support team is not responding via email
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Hi there,
I'm afraid with the launch of the Affliction League we are currently quite busy working through a backlog of emails as previously mentioned. Rest assured one of our team will get back to you as soon as possible. |
